Compare Solvvy, Track-It!, and ServiceNow

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Solvvy
Free Trial
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.3
Ease of Use
Ease of Use
9.3
7.8
7.4
Ease of Setup
Ease of Setup
8.9
7.3
7.2
Ease of Admin
Ease of Admin
9.2
7.8
7.8
Quality of Support
Quality of Support
9.4
7.7
7.9
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
7.8
Meets Requirements
Solvvy
8.8
Track-It!
7.7
ServiceNow
8.3
Ease of Use
Solvvy
9.3
Track-It!
7.8
ServiceNow
7.4
Ease of Setup
Solvvy
8.9
Track-It!
7.3
ServiceNow
7.2
Ease of Admin
Solvvy
9.2
Track-It!
7.8
ServiceNow
7.8
Quality of Support
Solvvy
9.4
Track-It!
7.7
ServiceNow
7.9
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
ServiceNow
8.1
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
12.0%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
56.0%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
79.4%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
13.5%
Information Technology and Services
27.8%
 
Computer Software
28.1%
Hospital & Health Care
9.4%
Higher Education
7.6%
 
Retail
15.6%
Higher Education
7.3%
Hospital & Health Care
7.3%
 
Consumer Electronics
6.3%
Utilities
5.2%
Computer Software
6.6%
 
Computer Networking
6.3%
Law Practice
5.2%
Financial Services
6.0%
 
Other
12.5%
Other
59.4%
Other
44.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

ServiceNow
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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Videos

 
No videos providedNo videos provided
Solvvy
Track-It!
No videos provided
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
Track-It!
No downloads provided
ServiceNow
No downloads provided
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