Compare Solvvy, Track-It!, and TeamSupport

Pricing

 
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial Unavailable
Free Trial
Solvvy
Free Trial
Track-It!
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.6
Ease of Use
Ease of Use
9.3
7.8
8.6
Ease of Setup
Ease of Setup
8.9
7.3
8.3
Ease of Admin
Ease of Admin
9.2
7.8
8.7
Quality of Support
Quality of Support
9.4
7.7
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
9.0
Meets Requirements
Solvvy
8.8
Track-It!
7.7
TeamSupport
8.6
Ease of Use
Solvvy
9.3
Track-It!
7.8
TeamSupport
8.6
Ease of Setup
Solvvy
8.9
Track-It!
7.3
TeamSupport
8.3
Ease of Admin
Solvvy
9.2
Track-It!
7.8
TeamSupport
8.7
Quality of Support
Solvvy
9.4
Track-It!
7.7
TeamSupport
8.8
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
TeamSupport
9.2
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Track-It!
7.1
TeamSupport
8.2
Searchable Articles
Solvvy
9.7
Track-It!
6.7
TeamSupport
8.3
Community Forums
Solvvy
Not enough data available
Track-It!
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
Solvvy
8.6
Track-It!
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Solvvy
9.4
Track-It!
7.6
TeamSupport
8.7
Forum to Reponse
Solvvy
Not enough data available
Track-It!
6.9
TeamSupport
8.4
Tickets and Tagging
Solvvy
9.0
Track-It!
8.5
TeamSupport
8.8
Live Chat
Solvvy
Not enough data available
Track-It!
6.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
12.0%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
56.0%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
11.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
13.5%
Computer Software
27.2%
 
Computer Software
28.1%
Hospital & Health Care
9.4%
Information Technology and Services
21.0%
 
Retail
15.6%
Higher Education
7.3%
Internet
5.7%
 
Consumer Electronics
6.3%
Utilities
5.2%
Financial Services
4.4%
 
Computer Networking
6.3%
Law Practice
5.2%
Hospitality
3.6%
 
Other
12.5%
Other
59.4%
Other
38.1%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

 
Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Screenshots

 
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Videos

 
No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Solvvy
Track-It!
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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