Compare Solvvy vs UseResponse
See this
comparison of Solvvy vs. UseResponse
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
9.0
Ease of Use
Ease of Use
9.3
9.3
Ease of Setup
Ease of Setup
8.9
9.2
Ease of Admin
Ease of Admin
9.2
9.2
Quality of Support
Quality of Support
9.4
9.9
Ease of Doing Business With
Ease of Doing Business With
9.7
9.8
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
Meets Requirements
Solvvy
8.8
UseResponse
9.0
Ease of Use
Solvvy
9.3
UseResponse
9.3
Ease of Setup
Solvvy
8.9
UseResponse
9.2
Ease of Admin
Solvvy
9.2
UseResponse
9.2
Quality of Support
Solvvy
9.4
UseResponse
9.9
Ease of Doing Business With
Solvvy
9.7
UseResponse
9.8
Product Direction (% positive)
Solvvy
10.0
UseResponse
10.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
UseResponse
Not enough data available
Searchable Articles
Solvvy
9.7
UseResponse
Not enough data available
Community Forums
Solvvy
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
UseResponse
Not enough data available
Interaction
Web Portals
Solvvy
9.4
UseResponse
Not enough data available
Forum to Reponse
Solvvy
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
Solvvy
9.0
UseResponse
Not enough data available
Live Chat
Solvvy
Not enough data available
UseResponse
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
13.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
25.0%
 
Computer Software
28.1%
Semiconductors
10.0%
 
Retail
15.6%
Internet
10.0%
 
Consumer Electronics
6.3%
Higher Education
10.0%
 
Computer Networking
6.3%
Financial Services
10.0%
 
Other
12.5%
Other
35.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
Solvvy
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

UseResponse
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Screenshots

 
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Videos

 
No videos provided
Solvvy
UseResponse
No videos provided
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