Compare Solvvy vs UseResponse

See this comparison of Solvvy vs. UseResponse based on data from user reviews. Solvvy rates 4.9/5 stars with 10 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 10 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.9
(Based on 10 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.6
(Based on 10 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 10 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
10.0
(Based on 10 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 10 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
88.9%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
14.3%
 
Computer Software
42.9%
Information Technology and Services
26.3%
 
Internet
28.6%
Internet
10.5%
 
Food & Beverages
7.1%
Computer Software
10.5%
 
Computer Networking
7.1%
Financial Services
10.5%
 
Retail
7.1%
Semiconductors
10.5%
 
Other
7.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Jens H.
Administrator in Financial Services

We were looking for a solution for brainstorming sessions and a manual. We have encountered UseResponse. In this application is simply thought of everything. The operation is so simple, our employees have every day enjoyment with the portal

Most Helpful Critical Review
Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

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Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

 
 
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Kate from G2 Crowd

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