Compare Solvvy, UseResponse, and Zendesk Support

 
Enterprise Package
$3000+ per solution
Essential
$5 /month
 
Self-Hosted
$899 one-time fee
Team
$19 /month
 
Cloud
$15 per agent, per month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
9.1
(Based on 14 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
9.4
(Based on 14 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
9.3
(Based on 11 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
9.3
(Based on 11 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
9.9
(Based on 14 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
9.9
(Based on 11 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
10.0
(Based on 14 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
40.0%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
46.7%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
13.3%
16.3%
 
Internet
31.3%
Information Technology and Services
25.0%
Computer Software
18.1%
 
Computer Software
28.1%
Semiconductors
10.0%
Information Technology and Services
15.1%
 
Retail
15.6%
Internet
10.0%
Internet
10.6%
 
Consumer Electronics
6.3%
Higher Education
10.0%
Marketing and Advertising
5.0%
 
Computer Networking
6.3%
Financial Services
10.0%
Telecommunications
3.3%
 
Other
12.5%
Other
35.0%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Jamyn S.
Administrator in Computer Software

I don't really have any complaints about the product.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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