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Compare Solvvy vs Vision Helpdesk

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comparison of Solvvy vs. Vision Helpdesk
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Solvvy
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Vision Helpdesk
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
Vision Helpdesk
Vision Helpdesk
4.7
Based on 44 reviews
 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.1%
 
Internet
31.3%
Non-Profit Organization Management
25.5%
 
Computer Software
28.1%
Internet
14.5%
 
Retail
15.6%
Information Technology and Services
12.7%
 
Consumer Electronics
6.3%
Individual & Family Services
5.5%
 
Computer Networking
6.3%
Education Management
5.5%
 
Other
12.5%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 
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