Compare Solvvy vs Whatfix

See this comparison of Solvvy vs. Whatfix based on data from user reviews. Solvvy rates 4.9/5 stars with 10 reviews. Whatfix rates 4.8/5 stars with 28 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 10 reviews)
8.9
(Based on 27 reviews)
Ease of UseSee More
Ease of UseSee More
9.9
(Based on 10 reviews)
8.9
(Based on 27 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
8.4
(Based on 23 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.6
(Based on 10 reviews)
8.5
(Based on 23 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 10 reviews)
10.0
(Based on 27 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
10.0
(Based on 10 reviews)
9.6
(Based on 23 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 10 reviews)
9.6
(Based on 27 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.1%
57.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
88.9%
25.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
17.9%
 
Computer Software
42.9%
Computer Software
28.6%
 
Internet
28.6%
Information Technology and Services
17.1%
 
Food & Beverages
7.1%
Internet
8.6%
 
Computer Networking
7.1%
Cosmetics
5.7%
 
Retail
7.1%
Consumer Goods
5.7%
 
Other
7.1%
Other
34.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

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Javier A.
Administrator in Non-Profit Organization Management

Whatfix staff have been friendly, accommodating, and knowledgeable. I've never once felt like a question I'm asking is dumb, or like they don't have time for me. They've been flexible with my time-frames, and helpful with tips and explanations and guidance....

Most Helpful Critical Review
Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

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Travis G.
Administrator in Computer Software

I have nothing at this moment to dislike!...................

 
 
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