Compare Solvvy vs Whatfix

See this comparison of Solvvy vs. Whatfix based on data from user reviews. Solvvy rates 4.8/5 stars with 15 reviews. Whatfix rates 4.8/5 stars with 34 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 15 reviews)
8.9
(Based on 32 reviews)
Ease of UseSee More
Ease of UseSee More
9.5
(Based on 15 reviews)
9.0
(Based on 32 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 14 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 15 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 15 reviews)
10.0
(Based on 32 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 15 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 15 reviews)
9.7
(Based on 31 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
14.3%
52.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.7%
29.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
17.6%
 
Internet
45.5%
Computer Software
31.8%
 
Computer Software
27.3%
Information Technology and Services
18.2%
 
Computer Networking
9.1%
Consumer Goods
9.1%
 
Food & Beverages
4.5%
Internet
6.8%
 
Health, Wellness and Fitness
4.5%
Cosmetics
4.5%
 
Other
9.1%
Other
29.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Mechelle A.
Administrator in Management Consulting

Super easy program to use, adaptable and easy for anyone to learn. The customer service and support is also wonderful. Whenever I have a question, it is answered quickly and everyone is very friendly.

Most Helpful Critical Review
Most Helpful Critical Review
Laura T.
Administrator

As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.

G2 Crowd User in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

 
 
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