Compare Solvvy vs Whatfix
See this
comparison of Solvvy vs. Whatfix
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Whatfix rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.9
Ease of Use
Ease of Use
9.3
8.9
Ease of Setup
Ease of Setup
8.9
8.1
Ease of Admin
Ease of Admin
9.2
8.3
Quality of Support
Quality of Support
9.4
9.9
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
Meets Requirements
Solvvy
8.8
Whatfix
8.9
Ease of Use
Solvvy
9.3
Whatfix
8.9
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Quality of Support
Solvvy
9.4
Whatfix
9.9
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
8.8
Searchable Articles
Solvvy
9.7
Whatfix
8.9
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
Not enough data available
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.4
Forum to Reponse
Solvvy
Not enough data available
Whatfix
10.0
Tickets and Tagging
Solvvy
9.0
Whatfix
10.0
Live Chat
Solvvy
Not enough data available
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
23.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.3%
 
Computer Software
28.1%
Information Technology and Services
18.9%
 
Retail
15.6%
Consumer Goods
9.4%
 
Consumer Electronics
6.3%
Internet
5.7%
 
Computer Networking
6.3%
Telecommunications
3.8%
 
Other
12.5%
Other
34.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Most Helpful Critical Review
Darko G.
Administrator in Computer Software

Lack of possibility to include external CSS to modify the appearance of some widgets.

 
Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Whatfix
Most Helpful Favorable Review
Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Darko G.
Administrator in Computer Software

Lack of possibility to include external CSS to modify the appearance of some widgets.

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Videos

 
No videos provided
Solvvy
Whatfix
No videos provided
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