Compare Solvvy, Whatfix, and Pendo

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Solvvy
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Whatfix
Pendo
Optimized for quick response
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Whatfix
Whatfix
4.8
Based on 40 reviews
remove product
Pendo
Pendo
4.6
Based on 89 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
9.0
(Based on 38 reviews)
8.8
(Based on 85 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
9.1
(Based on 38 reviews)
8.4
(Based on 85 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.4
(Based on 32 reviews)
8.6
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.6
(Based on 32 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
9.9
(Based on 38 reviews)
9.2
(Based on 77 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
9.4
(Based on 32 reviews)
9.6
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
9.7
(Based on 37 reviews)
9.6
(Based on 84 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
47.5%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
30.0%
73.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
22.5%
10.3%
 
Internet
31.3%
Computer Software
29.4%
Computer Software
58.6%
 
Computer Software
28.1%
Information Technology and Services
17.6%
Information Technology and Services
11.3%
 
Retail
15.6%
Consumer Goods
9.8%
Internet
7.5%
 
Consumer Electronics
6.3%
Internet
5.9%
Marketing and Advertising
5.3%
 
Computer Networking
6.3%
Telecommunications
3.9%
Education Management
5.3%
 
Other
12.5%
Other
33.3%
Other
12.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

G2 Crowd User in Consumer Services

We used what fix on Playnlive.com and our bounce rate dropped by 50%. So much so that even our conversion increased by 25%. I highly recommend what fix to all dot com companies.

Emily E.
User in Non-Profit Organization Management

The Pendo support team is second to none. Our personal representatives are always looking for ways to make our experience even better.

Most Helpful Critical Review
Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

G2 Crowd User in Chemicals

The initial orientation could have been a little bit more smooth, but, eventually it was easy to understand once we received the orientation. Also, the online help function was a little difficult to follow for a non-developer.

G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
 
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Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

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Kate from G2 Crowd

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