Compare Solvvy, Whatfix, and WalkMe

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Solvvy
Optimized for quick response
Whatfix
WalkMe
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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Whatfix
Whatfix
4.8
Based on 40 reviews
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WalkMe
WalkMe
4.5
Based on 50 reviews
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
9.0
(Based on 38 reviews)
9.1
(Based on 46 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
9.1
(Based on 38 reviews)
8.2
(Based on 46 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.4
(Based on 32 reviews)
8.2
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.6
(Based on 32 reviews)
8.4
(Based on 39 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
9.9
(Based on 38 reviews)
9.3
(Based on 44 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
9.4
(Based on 32 reviews)
9.4
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
9.7
(Based on 37 reviews)
9.1
(Based on 47 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
47.5%
28.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
30.0%
38.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
22.5%
34.0%
 
Internet
31.3%
Computer Software
29.4%
Computer Software
25.4%
 
Computer Software
28.1%
Information Technology and Services
17.6%
Information Technology and Services
19.0%
 
Retail
15.6%
Consumer Goods
9.8%
Marketing and Advertising
6.3%
 
Consumer Electronics
6.3%
Internet
5.9%
Internet
4.8%
 
Computer Networking
6.3%
Telecommunications
3.9%
Insurance
4.8%
 
Other
12.5%
Other
33.3%
Other
39.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

G2 Crowd User in Information Technology and Services

Easy to implement and work with across enterprise SaaS platforms or external website

Most Helpful Critical Review
Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

G2 Crowd User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

G2 Crowd User in Information Technology and Services

Very expensive.

 
 
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