Compare Solvvy, Whatfix, and Zendesk Support

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
9.0
(Based on 38 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
9.1
(Based on 38 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.4
(Based on 32 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.6
(Based on 32 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
9.9
(Based on 38 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
9.4
(Based on 32 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
9.7
(Based on 37 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
47.5%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
30.0%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
22.5%
16.3%
 
Internet
31.3%
Computer Software
29.4%
Computer Software
18.1%
 
Computer Software
28.1%
Information Technology and Services
17.6%
Information Technology and Services
15.1%
 
Retail
15.6%
Consumer Goods
9.8%
Internet
10.6%
 
Consumer Electronics
6.3%
Internet
5.9%
Marketing and Advertising
5.0%
 
Computer Networking
6.3%
Telecommunications
3.9%
Telecommunications
3.3%
 
Other
12.5%
Other
33.3%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Mohit j.
Administrator in Information Technology and Services

- I would like to see deep analytics of how my guides are being viewed - Not Availabie on mobile platforms

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
No videos provided.No videos provided.
 No downloads provided.No downloads provided.
Ask Solvvy a QuestionContact SolvvyAsk Whatfix a QuestionContact WhatfixRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.