Compare Solvvy, Whatfix, Zendesk Support, and Help Scout

Pricing

 
Essential
$5
/month
Basic
$8
user/month
 
Team
$19
/month
Standard
$15
user/month
 
Professional
$49
/month
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Solvvy
Free Trial
Whatfix
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.9
8.6
8.4
Ease of Use
Ease of Use
9.3
8.9
8.6
9.2
Ease of Setup
Ease of Setup
8.9
8.1
8.2
8.8
Ease of Admin
Ease of Admin
9.2
8.3
8.3
8.8
Quality of Support
Quality of Support
9.4
9.9
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
7.6
7.7
Meets Requirements
Solvvy
8.8
Whatfix
8.9
Zendesk Support
8.6
Help Scout
8.4
Ease of Use
Solvvy
9.3
Whatfix
8.9
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
Solvvy
9.4
Whatfix
9.9
Zendesk Support
8.4
Help Scout
8.8
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Zendesk Support
8.4
Help Scout
9.0
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7
Zendesk Support
7.6
Help Scout
7.7

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
8.8
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
Solvvy
9.7
Whatfix
8.9
Zendesk Support
8.6
Help Scout
7.8
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
Not enough data available
Zendesk Support
8.2
Help Scout
8.1
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.4
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
Solvvy
Not enough data available
Whatfix
10.0
Zendesk Support
8.5
Help Scout
8.0
Tickets and Tagging
Solvvy
9.0
Whatfix
10.0
Zendesk Support
8.9
Help Scout
8.7
Live Chat
Solvvy
Not enough data available
Whatfix
10.0
Zendesk Support
8.5
Help Scout
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
45.2%
39.1%
57.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
31.0%
44.6%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
23.8%
16.3%
3.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.3%
Computer Software
17.9%
Computer Software
22.5%
 
Computer Software
28.1%
Information Technology and Services
18.9%
Information Technology and Services
15.3%
Internet
18.9%
 
Retail
15.6%
Consumer Goods
9.4%
Internet
10.3%
Information Technology and Services
8.3%
 
Consumer Electronics
6.3%
Internet
5.7%
Marketing and Advertising
4.9%
Marketing and Advertising
5.9%
 
Computer Networking
6.3%
Telecommunications
3.8%
Telecommunications
3.3%
Hospital & Health Care
4.7%
 
Other
12.5%
Other
34.0%
Other
48.4%
Other
39.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

G2 Crowd User in Computer Software

The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
Solvvy
Most Helpful Favorable Review
Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Computer Software

The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Most Helpful Critical Review
Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Screenshots

 
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Videos

 
No videos providedNo videos providedNo videos provided
Solvvy
Whatfix
No videos provided
Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Whatfix
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
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