Compare Solvvy, Whatfix, Zendesk Support, and TeamSupport

Pricing

 
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Solvvy
Free Trial
Whatfix
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.9
8.6
8.6
Ease of Use
Ease of Use
9.3
8.9
8.6
8.6
Ease of Setup
Ease of Setup
8.9
8.1
8.2
8.3
Ease of Admin
Ease of Admin
9.2
8.3
8.3
8.7
Quality of Support
Quality of Support
9.4
9.9
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
7.6
9.0
Meets Requirements
Solvvy
8.8
Whatfix
8.9
Zendesk Support
8.6
TeamSupport
8.6
Ease of Use
Solvvy
9.3
Whatfix
8.9
Zendesk Support
8.6
TeamSupport
8.6
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
Solvvy
9.4
Whatfix
9.9
Zendesk Support
8.4
TeamSupport
8.8
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
8.8
Zendesk Support
8.6
TeamSupport
8.2
Searchable Articles
Solvvy
9.7
Whatfix
8.9
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Zendesk Support
8.2
TeamSupport
7.9
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
Not enough data available
Zendesk Support
8.2
TeamSupport
8.3
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.4
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
Solvvy
Not enough data available
Whatfix
10.0
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
Solvvy
9.0
Whatfix
10.0
Zendesk Support
8.9
TeamSupport
8.8
Live Chat
Solvvy
Not enough data available
Whatfix
10.0
Zendesk Support
8.5
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
45.2%
38.9%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
31.0%
44.8%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
23.8%
16.3%
11.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.8%
Enterprise
16.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.3%
Computer Software
17.9%
Computer Software
27.2%
 
Computer Software
28.1%
Information Technology and Services
18.9%
Information Technology and Services
15.3%
Information Technology and Services
21.0%
 
Retail
15.6%
Consumer Goods
9.4%
Internet
10.2%
Internet
5.7%
 
Consumer Electronics
6.3%
Internet
5.7%
Marketing and Advertising
4.9%
Financial Services
4.4%
 
Computer Networking
6.3%
Telecommunications
3.8%
Telecommunications
3.3%
Hospitality
3.6%
 
Other
12.5%
Other
34.0%
Other
48.3%
Other
38.1%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.2%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Human Resources

Can include voice recording in future. Also can try exploring more intuitive approaches which will make a wonderful user experience for the clients of Whatfix.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

 
Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Whatfix
Most Helpful Favorable Review
Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
G2 Crowd User in Human Resources

Can include voice recording in future. Also can try exploring more intuitive approaches which will make a wonderful user experience for the clients of Whatfix.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Screenshots

 
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Videos

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Solvvy
Whatfix
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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