Compare Solvvy, Whatfix, Zendesk Support, and Zoho Desk

Pricing

 
Essential
$5
/month
FREE
$0
/agent/month
 
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Solvvy
Free Trial
Whatfix
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.9
8.6
8.6
Ease of Use
Ease of Use
9.3
8.9
8.6
8.5
Ease of Setup
Ease of Setup
8.9
8.1
8.2
8.2
Ease of Admin
Ease of Admin
9.2
8.3
8.3
8.4
Quality of Support
Quality of Support
9.4
9.9
8.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
9.3
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
9.7
7.6
8.7
Meets Requirements
Solvvy
8.8
Whatfix
8.9
Zendesk Support
8.6
Zoho Desk
8.6
Ease of Use
Solvvy
9.3
Whatfix
8.9
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Solvvy
8.9
Whatfix
8.1
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
Solvvy
9.2
Whatfix
8.3
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Solvvy
9.4
Whatfix
9.9
Zendesk Support
8.4
Zoho Desk
8.2
Ease of Doing Business With
Solvvy
9.7
Whatfix
9.3
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Solvvy
10.0
Whatfix
9.7
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Whatfix
8.8
Zendesk Support
8.6
Zoho Desk
8.6
Searchable Articles
Solvvy
9.7
Whatfix
8.9
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
Solvvy
Not enough data available
Whatfix
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
Solvvy
8.6
Whatfix
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.4
Interaction
Web Portals
Solvvy
9.4
Whatfix
9.4
Zendesk Support
8.6
Zoho Desk
8.4
Forum to Reponse
Solvvy
Not enough data available
Whatfix
10.0
Zendesk Support
8.5
Zoho Desk
8.4
Tickets and Tagging
Solvvy
9.0
Whatfix
10.0
Zendesk Support
8.9
Zoho Desk
8.7
Live Chat
Solvvy
Not enough data available
Whatfix
10.0
Zendesk Support
8.5
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
45.2%
39.1%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
31.0%
44.6%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
23.8%
16.3%
5.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.2%
Enterprise
5.9%

Reviewers' Industry

 
Internet
31.3%
Computer Software
28.3%
Computer Software
17.9%
Information Technology and Services
24.3%
 
Computer Software
28.1%
Information Technology and Services
18.9%
Information Technology and Services
15.3%
Computer Software
10.7%
 
Retail
15.6%
Consumer Goods
9.4%
Internet
10.3%
Marketing and Advertising
4.1%
 
Consumer Electronics
6.3%
Internet
5.7%
Marketing and Advertising
4.9%
Internet
4.0%
 
Computer Networking
6.3%
Telecommunications
3.8%
Telecommunications
3.3%
Telecommunications
4.0%
 
Other
12.5%
Other
34.0%
Other
48.4%
Other
52.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

G2 Crowd User in Computer Software

The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Solvvy
Most Helpful Favorable Review
Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Computer Software

The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Most Helpful Critical Review
Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
No videos providedNo videos provided
Solvvy
Whatfix
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Whatfix
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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