Compare Solvvy vs Zendesk Support
See this
 Solvvy 4.8 Based on 20 reviews Optimized for quick response |  Zendesk Support 4.2 Based on 1,331 reviews |
Pricing
| ‐ | Essential $5 /month | |
| ‐ | Team $19 /month | |
| ‐ | Professional $49 /month | |
| ‐ | Enterprise $99 /month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 20 reviews) | 8.7 (Based on 1,219 reviews) |
| Ease of Use | 9.3 (Based on 20 reviews) | 8.7 (Based on 1,223 reviews) |
| Ease of Setup | 9.1 (Based on 19 reviews) | 8.3 (Based on 584 reviews) |
| Ease of Admin | 9.3 (Based on 20 reviews) | 8.4 (Based on 607 reviews) |
| Quality of Support | 9.5 (Based on 20 reviews) | 8.5 (Based on 1,035 reviews) |
| Ease of Doing Business With | 9.7 (Based on 20 reviews) | 8.6 (Based on 570 reviews) |
| Product Direction (% positive) | 10.0 (Based on 20 reviews) | 7.8 (Based on 1,211 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 15.8% | 38.8% |
Mid-Market (51-1000 emp.) | 84.2% | 45.1% |
Enterprise (> 1000 emp.) | 0.0% | 16.2% |
Reviewers' Industry
Internet 31.3% | Computer Software 18.3% | |
Computer Software 28.1% | Information Technology and Services 15.1% | |
Retail 15.6% | Internet 10.7% | |
Consumer Electronics 6.3% | Marketing and Advertising 5.1% | |
Computer Networking 6.3% | Telecommunications 3.3% | |
Other 12.5% | Other 47.5% |
Reviews
| Most Helpful Favorable Review | Delano M. Administrator in Internet We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | Laura T. Administrator As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers. | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
