Compare Solvvy vs Zendesk

See this comparison of Solvvy vs. Zendesk Support based on data from user reviews. Solvvy rates 4.9/5 stars with 10 reviews. Zendesk Support rates 4.2/5 stars with 906 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 10 reviews)
8.7
(Based on 843 reviews)
Ease of UseSee More
Ease of UseSee More
9.9
(Based on 10 reviews)
8.6
(Based on 846 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
8.3
(Based on 415 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.6
(Based on 10 reviews)
8.3
(Based on 431 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 10 reviews)
8.5
(Based on 705 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
10.0
(Based on 10 reviews)
8.5
(Based on 402 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 10 reviews)
8.0
(Based on 843 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
11.1%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
88.9%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
15.6%
 
Computer Software
42.9%
Computer Software
20.7%
 
Internet
28.6%
Information Technology and Services
14.5%
 
Food & Beverages
7.1%
Internet
12.3%
 
Computer Networking
7.1%
Marketing and Advertising
6.5%
 
Retail
7.1%
Telecommunications
2.9%
 
Other
7.1%
Other
43.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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