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Compare Solvvy vs Zendesk Support

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comparison of Solvvy vs. Zendesk Support
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Zendesk Support rates 4.2/5 stars with 1,331 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Solvvy
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Zendesk Support
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
Zendesk Support
Zendesk Support
4.2
Based on 1,331 reviews
 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.7
(Based on 1,219 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.7
(Based on 1,223 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 584 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.4
(Based on 607 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.5
(Based on 1,035 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
7.8
(Based on 1,211 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.2%
 
Internet
31.3%
Computer Software
18.3%
 
Computer Software
28.1%
Information Technology and Services
15.1%
 
Retail
15.6%
Internet
10.7%
 
Consumer Electronics
6.3%
Marketing and Advertising
5.1%
 
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
12.5%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Laura T.
Administrator

As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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