Compare Solvvy vs Zendesk Support
See this comparison of Solvvy vs. Zendesk Support based on data from user reviews. Solvvy rates 4.8/5 stars with 15 reviews. Zendesk Support rates 4.2/5 stars with 1,148 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Solvvy |  Zendesk Support |
Pricing
| ‐ | Essential $5 /month | |
| ‐ | Team $19 /month | |
| ‐ | Professional $49 /month | |
| ‐ | Enterprise $99 /month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 15 reviews) | 8.7 (Based on 1,051 reviews) |
| Ease of Use | 9.5 (Based on 15 reviews) | 8.7 (Based on 1,055 reviews) |
| Ease of Setup | 9.3 (Based on 14 reviews) | 8.3 (Based on 513 reviews) |
| Ease of Admin | 9.3 (Based on 15 reviews) | 8.4 (Based on 532 reviews) |
| Quality of Support | 9.7 (Based on 15 reviews) | 8.5 (Based on 891 reviews) |
| Ease of Doing Business With | 9.7 (Based on 15 reviews) | 8.6 (Based on 496 reviews) |
| Product Direction (% positive) | 10.0 (Based on 15 reviews) | 7.9 (Based on 1,048 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 14.3% | 38.0% |
Mid-Market (51-1000 emp.) | 85.7% | 46.0% |
Enterprise (> 1000 emp.) | 0.0% | 16.0% |
Reviewers' Industry
Internet 45.5% | Computer Software 19.1% | |
Computer Software 27.3% | Information Technology and Services 14.8% | |
Computer Networking 9.1% | Internet 10.8% | |
Food & Beverages 4.5% | Marketing and Advertising 5.5% | |
Health, Wellness and Fitness 4.5% | Retail 3.2% | |
Other 9.1% | Other 46.5% |
Reviews
| Most Helpful Favorable Review | Steph T. Administrator in Internet It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | Laura T. Administrator As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers. | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
