Compare Solvvy vs Zendesk Support

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comparison of Solvvy vs. Zendesk Support
based on data from user reviews. Solvvy rates 4.8/5 stars with 19 reviews. Zendesk Support rates 4.2/5 stars with 1,202 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Solvvy
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Zendesk Support
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Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
Zendesk Support
Zendesk Support
4.2
Based on 1,202 reviews
 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 19 reviews)
8.7
(Based on 1,100 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 19 reviews)
8.7
(Based on 1,104 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 18 reviews)
8.3
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 19 reviews)
8.4
(Based on 556 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 19 reviews)
8.5
(Based on 934 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 19 reviews)
8.6
(Based on 520 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 19 reviews)
7.9
(Based on 1,097 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
83.3%
45.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
15.9%
 
Internet
33.3%
Computer Software
18.8%
 
Computer Software
23.3%
Information Technology and Services
14.5%
 
Retail
16.7%
Internet
11.0%
 
Consumer Electronics
6.7%
Marketing and Advertising
5.3%
 
Computer Networking
6.7%
Telecommunications
3.2%
 
Other
13.3%
Other
47.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Yael M.
Administrator in Internet

There is always so much "on the horizon" or "in the future": a new feature that will launch "in a month", an idea they have "down the road". I appreciate that they keep their customers informed on their product roadmap, but it's tough to prepare for the...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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