Compare Solvvy vs Zendesk
See this comparison of Solvvy vs. Zendesk Support based on data from user reviews. Solvvy rates 4.9/5 stars with 10 reviews. Zendesk Support rates 4.2/5 stars with 906 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Solvvy |  Zendesk Support |
Pricing
| ‐ | Essential $5 /month |
| ‐ | Team $19 /month |
| ‐ | Professional $49 /month |
| ‐ | Enterprise $99 /month |
Free Trial | Free Trial |
| $ Get a Quote | $ Get a Quote |
Ratings
| Meets RequirementsSee More | |
9.3 (Based on 10 reviews) | 8.7 (Based on 843 reviews) |
| Ease of UseSee More | |
9.9 (Based on 10 reviews) | 8.6 (Based on 846 reviews) |
| Ease of SetupSee More | |
9.6 (Based on 10 reviews) | 8.3 (Based on 415 reviews) |
| Ease of AdminSee More | |
9.6 (Based on 10 reviews) | 8.3 (Based on 431 reviews) |
| Quality of SupportSee More | |
10.0 (Based on 10 reviews) | 8.5 (Based on 705 reviews) |
| Ease of Doing Business WithSee More | |
10.0 (Based on 10 reviews) | 8.5 (Based on 402 reviews) |
| Product Direction (% positive)See More | |
10.0 (Based on 10 reviews) | 8.0 (Based on 843 reviews) |
Features
Reviewers' Company Size
| Small-Business (50 or fewer emp.) | |
11.1% | 39.0% |
| Mid-Market (51-1000 emp.) | |
88.9% | 45.5% |
| Enterprise (> 1000 emp.) | |
0.0% | 15.6% |
Reviewers' Industry
Computer Software 42.9% | Computer Software 20.7% |
Internet 28.6% | Information Technology and Services 14.5% |
Food & Beverages 7.1% | Internet 12.3% |
Computer Networking 7.1% | Marketing and Advertising 6.5% |
Retail 7.1% | Telecommunications 2.9% |
Other 7.1% | Other 43.1% |
Reviews
| Most Helpful Favorable Review | |
 Ros H. Administrator in Computer Software My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is... |  Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | |
Bryan C. Administrator While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages... |  Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
Videos
Video 1: Zendesk Overview
|
Downloads
| No downloads provided. |
| Contact Solvvy | Contact Zendesk |
