Compare Solvvy vs Zendesk

See this comparison of Solvvy vs. Zendesk Support based on data from user reviews. Solvvy rates 4.8/5 stars with 15 reviews. Zendesk Support rates 4.2/5 stars with 973 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 15 reviews)
8.7
(Based on 899 reviews)
Ease of UseSee More
Ease of UseSee More
9.5
(Based on 15 reviews)
8.7
(Based on 902 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 14 reviews)
8.3
(Based on 443 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 15 reviews)
8.4
(Based on 460 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 15 reviews)
8.5
(Based on 755 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 15 reviews)
8.6
(Based on 431 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 15 reviews)
8.0
(Based on 897 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
14.3%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.7%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
15.3%
 
Internet
45.5%
Computer Software
19.9%
 
Computer Software
27.3%
Information Technology and Services
14.4%
 
Computer Networking
9.1%
Internet
12.1%
 
Food & Beverages
4.5%
Marketing and Advertising
6.4%
 
Health, Wellness and Fitness
4.5%
Retail
3.1%
 
Other
9.1%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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