Compare Solvvy vs Zendesk Support

See this comparison of Solvvy vs. Zendesk Support based on data from user reviews. Solvvy rates 4.8/5 stars with 15 reviews. Zendesk Support rates 4.2/5 stars with 1,148 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 15 reviews)
8.7
(Based on 1,051 reviews)
Ease of UseSee More
Ease of UseSee More
9.5
(Based on 15 reviews)
8.7
(Based on 1,055 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 14 reviews)
8.3
(Based on 513 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 15 reviews)
8.4
(Based on 532 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 15 reviews)
8.5
(Based on 891 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 15 reviews)
8.6
(Based on 496 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 15 reviews)
7.9
(Based on 1,048 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
14.3%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
85.7%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.0%
 
Internet
45.5%
Computer Software
19.1%
 
Computer Software
27.3%
Information Technology and Services
14.8%
 
Computer Networking
9.1%
Internet
10.8%
 
Food & Beverages
4.5%
Marketing and Advertising
5.5%
 
Health, Wellness and Fitness
4.5%
Retail
3.2%
 
Other
9.1%
Other
46.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Steph T.
Administrator in Internet

It was very easy to get Solvvy up and running, and the team there was very open to working with us on some design customizations so that the widget really fit with our branding and was accessible to users without distracting from their browsing. We already...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Laura T.
Administrator

As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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