Compare Solvvy vs Zendesk Support
See this
 Solvvy 4.8 Based on 19 reviews Optimized for quick response |  Zendesk Support 4.2 Based on 1,202 reviews |
Pricing
| ‐ | Essential $5 /month | |
| ‐ | Team $19 /month | |
| ‐ | Professional $49 /month | |
| ‐ | Enterprise $99 /month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.9 (Based on 19 reviews) | 8.7 (Based on 1,100 reviews) |
| Ease of Use | 9.4 (Based on 19 reviews) | 8.7 (Based on 1,104 reviews) |
| Ease of Setup | 9.1 (Based on 18 reviews) | 8.3 (Based on 535 reviews) |
| Ease of Admin | 9.3 (Based on 19 reviews) | 8.4 (Based on 556 reviews) |
| Quality of Support | 9.5 (Based on 19 reviews) | 8.5 (Based on 934 reviews) |
| Ease of Doing Business With | 9.7 (Based on 19 reviews) | 8.6 (Based on 520 reviews) |
| Product Direction (% positive) | 10.0 (Based on 19 reviews) | 7.9 (Based on 1,097 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 16.7% | 38.3% |
Mid-Market (51-1000 emp.) | 83.3% | 45.9% |
Enterprise (> 1000 emp.) | 0.0% | 15.9% |
Reviewers' Industry
Internet 33.3% | Computer Software 18.8% | |
Computer Software 23.3% | Information Technology and Services 14.5% | |
Retail 16.7% | Internet 11.0% | |
Consumer Electronics 6.7% | Marketing and Advertising 5.3% | |
Computer Networking 6.7% | Telecommunications 3.2% | |
Other 13.3% | Other 47.2% |
Reviews
| Most Helpful Favorable Review | Jeffrey C. Administrator Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month. | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... |
| Most Helpful Critical Review | Yael M. Administrator in Internet There is always so much "on the horizon" or "in the future": a new feature that will launch "in a month", an idea they have "down the road". I appreciate that they keep their customers informed on their product roadmap, but it's tough to prepare for the... | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... |
