Compare Solvvy vs Zendesk Support
See this
comparison of Solvvy vs. Zendesk Support
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Zendesk Support rates 4.2/5 stars with 1,453 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
Ease of Use
Ease of Use
9.3
8.6
Ease of Setup
Ease of Setup
8.9
8.2
Ease of Admin
Ease of Admin
9.2
8.3
Quality of Support
Quality of Support
9.4
8.4
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.6
Meets Requirements
Solvvy
8.8
Zendesk Support
8.6
Ease of Use
Solvvy
9.3
Zendesk Support
8.6
Ease of Setup
Solvvy
8.9
Zendesk Support
8.2
Ease of Admin
Solvvy
9.2
Zendesk Support
8.3
Quality of Support
Solvvy
9.4
Zendesk Support
8.4
Ease of Doing Business With
Solvvy
9.7
Zendesk Support
8.4
Product Direction (% positive)
Solvvy
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zendesk Support
8.6
Searchable Articles
Solvvy
9.7
Zendesk Support
8.6
Community Forums
Solvvy
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Solvvy
8.6
Zendesk Support
8.2
Interaction
Web Portals
Solvvy
9.4
Zendesk Support
8.6
Forum to Reponse
Solvvy
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Solvvy
9.0
Zendesk Support
8.9
Live Chat
Solvvy
Not enough data available
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
16.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Internet
31.3%
Computer Software
17.9%
 
Computer Software
28.1%
Information Technology and Services
15.3%
 
Retail
15.6%
Internet
10.3%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
 
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
12.5%
Other
48.3%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 
No videos provided
Solvvy
Zendesk Support
No videos provided
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