Compare Solvvy, Zendesk Support, and Freshdesk
 Solvvy 4.8 Based on 20 reviews Optimized for quick response |  Zendesk Support 4.2 Based on 1,390 reviews |  Freshdesk 4.4 Based on 1,999 reviews |
Pricing
| ‐ | Essential $5 /month | Sprout Free for UNLIMITED agents | |
| ‐ | Team $19 /month | Blossom $19 / agent / month billed annually | |
| ‐ | Professional $49 /month | Garden $35 / agent / month billed annually | |
| ‐ | Enterprise $99 /month | Estate $49 / agent / month billed annually | |
| ‐ | ‐ | Forest $89 / agent / month billed annually | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 20 reviews) | 8.8 (Based on 1,274 reviews) | 8.6 (Based on 1,859 reviews) |
| Ease of Use | 9.3 (Based on 20 reviews) | 8.7 (Based on 1,278 reviews) | 8.9 (Based on 1,869 reviews) |
| Ease of Setup | 9.1 (Based on 19 reviews) | 8.3 (Based on 604 reviews) | 8.7 (Based on 1,342 reviews) |
| Ease of Admin | 9.3 (Based on 20 reviews) | 8.4 (Based on 627 reviews) | 8.8 (Based on 1,376 reviews) |
| Quality of Support | 9.5 (Based on 20 reviews) | 8.5 (Based on 1,086 reviews) | 9.0 (Based on 1,804 reviews) |
| Ease of Doing Business With | 9.7 (Based on 20 reviews) | 8.6 (Based on 588 reviews) | 9.0 (Based on 1,310 reviews) |
| Product Direction (% positive) | 10.0 (Based on 20 reviews) | 7.8 (Based on 1,266 reviews) | 8.8 (Based on 1,854 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 15.8% | 38.8% | 53.6% |
Mid-Market (51-1000 emp.) | 84.2% | 44.8% | 35.7% |
Enterprise (> 1000 emp.) | 0.0% | 16.4% | 10.7% |
Reviewers' Industry
Internet 31.3% | Computer Software 18.0% | Information Technology and Services 20.6% | |
Computer Software 28.1% | Information Technology and Services 15.2% | Computer Software 14.1% | |
Retail 15.6% | Internet 10.6% | Internet 5.9% | |
Consumer Electronics 6.3% | Marketing and Advertising 5.0% | Education Management 3.7% | |
Computer Networking 6.3% | Telecommunications 3.3% | E-Learning 3.5% | |
Other 12.5% | Other 47.9% | Other 52.2% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Computer Software Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... |
| Most Helpful Critical Review | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... | Ted F. Administrator in Mining & Metals They do not offer a WYSIWYG editor globally. |
