Compare Solvvy, Zendesk Support, and Freshdesk

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Solvvy
Optimized for quick response
Zendesk Support
Freshdesk
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,390 reviews
remove product
Freshdesk
Freshdesk
4.4
Based on 1,999 reviews
 
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 1,274 reviews)
8.6
(Based on 1,859 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.7
(Based on 1,278 reviews)
8.9
(Based on 1,869 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 604 reviews)
8.7
(Based on 1,342 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.4
(Based on 627 reviews)
8.8
(Based on 1,376 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.5
(Based on 1,086 reviews)
9.0
(Based on 1,804 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 588 reviews)
9.0
(Based on 1,310 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
7.8
(Based on 1,266 reviews)
8.8
(Based on 1,854 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
38.8%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
44.8%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.4%
10.7%
 
Internet
31.3%
Computer Software
18.0%
Information Technology and Services
20.6%
 
Computer Software
28.1%
Information Technology and Services
15.2%
Computer Software
14.1%
 
Retail
15.6%
Internet
10.6%
Internet
5.9%
 
Consumer Electronics
6.3%
Marketing and Advertising
5.0%
Education Management
3.7%
 
Computer Networking
6.3%
Telecommunications
3.3%
E-Learning
3.5%
 
Other
12.5%
Other
47.9%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 
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