Compare Solvvy, Zendesk Support, and HappyFox

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Solvvy
Optimized for quick response
Zendesk Support
HappyFox
Optimized for quick response
Add Product
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,387 reviews
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Essential
$5 /month
Mighty
$29 per staff / month
 
Team
$19 /month
Enterprise
$69 per staff / month
 
Professional
$49 /month
Fantastic
$49 per staff / month
 
Enterprise
$99 /month
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 1,271 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.7
(Based on 1,275 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 602 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.4
(Based on 625 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.5
(Based on 1,084 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 587 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
7.8
(Based on 1,263 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
38.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
44.9%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.2%
15.5%
 
Internet
31.3%
Computer Software
18.1%
Information Technology and Services
14.1%
 
Computer Software
28.1%
Information Technology and Services
15.2%
Computer Software
12.2%
 
Retail
15.6%
Internet
10.6%
Higher Education
6.4%
 
Consumer Electronics
6.3%
Marketing and Advertising
5.0%
Real Estate
3.8%
 
Computer Networking
6.3%
Telecommunications
3.3%
Education Management
3.8%
 
Other
12.5%
Other
47.9%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
 
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Kate from G2 Crowd

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