Compare Solvvy, Zendesk Support, and Help Scout

 
Essential
$5 /month
Basic
$8 user/month
 
Team
$19 /month
Standard
$15 user/month
 
Professional
$49 /month
Plus
$27 user/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 1,284 reviews)
8.5
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.7
(Based on 1,288 reviews)
9.2
(Based on 120 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 609 reviews)
8.9
(Based on 57 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.4
(Based on 632 reviews)
8.9
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.5
(Based on 1,095 reviews)
8.9
(Based on 104 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 592 reviews)
9.1
(Based on 54 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
7.9
(Based on 1,275 reviews)
8.0
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
38.9%
59.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
44.7%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.4%
2.4%
 
Internet
31.3%
Computer Software
18.0%
Computer Software
23.2%
 
Computer Software
28.1%
Information Technology and Services
15.3%
Internet
19.5%
 
Retail
15.6%
Internet
10.5%
Information Technology and Services
7.9%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
Marketing and Advertising
6.1%
 
Computer Networking
6.3%
Telecommunications
3.3%
E-Learning
4.3%
 
Other
12.5%
Other
48.0%
Other
39.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
 
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 No downloads provided.No downloads provided.
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