Compare Solvvy, Zendesk Support, and TeamSupport

Add Product
Solvvy
Optimized for quick response
Zendesk Support
TeamSupport
Add Product
remove product
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,385 reviews
remove product
TeamSupport
TeamSupport
4.3
Based on 507 reviews
 
Essential
$5 /month
Support Desk
$50 / agent / month billed annually
 
Team
$19 /month
Enterprise
$65 / agent / month billed annually
 
Professional
$49 /month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 1,270 reviews)
8.7
(Based on 490 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.7
(Based on 1,274 reviews)
8.8
(Based on 491 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 602 reviews)
8.5
(Based on 231 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.4
(Based on 625 reviews)
8.8
(Based on 233 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.5
(Based on 1,083 reviews)
9.0
(Based on 445 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 587 reviews)
9.3
(Based on 238 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
7.8
(Based on 1,262 reviews)
9.1
(Based on 490 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
38.8%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
45.0%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.3%
11.1%
 
Internet
31.3%
Computer Software
18.1%
Computer Software
27.3%
 
Computer Software
28.1%
Information Technology and Services
15.1%
Information Technology and Services
20.6%
 
Retail
15.6%
Internet
10.6%
Internet
5.6%
 
Consumer Electronics
6.3%
Marketing and Advertising
5.0%
Financial Services
4.5%
 
Computer Networking
6.3%
Telecommunications
3.3%
Hospitality
3.6%
 
Other
12.5%
Other
48.0%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
 
No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Solvvy a QuestionContact SolvvyRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.