Compare Solvvy, Zendesk Support, and Zoho Desk

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Solvvy
Optimized for quick response
Zendesk Support
Zoho Desk
Optimized for quick response
Add Product
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,401 reviews
remove product
Zoho Desk
Zoho Desk
4.3
Based on 925 reviews
Optimized for quick response
 
Essential
$5 /month
FREE
$0 /agent/month
 
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 1,284 reviews)
8.8
(Based on 845 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.7
(Based on 1,288 reviews)
8.7
(Based on 845 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 609 reviews)
8.3
(Based on 692 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.4
(Based on 632 reviews)
8.5
(Based on 691 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.5
(Based on 1,095 reviews)
8.3
(Based on 758 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 592 reviews)
8.6
(Based on 643 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
7.9
(Based on 1,275 reviews)
8.8
(Based on 835 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
38.9%
72.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
44.7%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.4%
5.8%
 
Internet
31.3%
Computer Software
18.0%
Information Technology and Services
24.8%
 
Computer Software
28.1%
Information Technology and Services
15.3%
Computer Software
10.4%
 
Retail
15.6%
Internet
10.5%
Marketing and Advertising
4.2%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
Internet
4.2%
 
Computer Networking
6.3%
Telecommunications
3.3%
Telecommunications
4.1%
 
Other
12.5%
Other
48.0%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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