Compare Solvvy vs Zoho Desk
See this
comparison of Solvvy vs. Zoho Desk
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Zoho Desk rates 4.3/5 stars with 1,022 reviews. Each product's score is calculated by real-time data from verified user reviews.
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Solvvy
Solvvy
Optimized for quick response
Zoho Desk
Zoho Desk
Optimized for quick response

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial
Free Trial
Solvvy
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
Ease of Use
Ease of Use
9.3
8.5
Ease of Setup
Ease of Setup
8.9
8.2
Ease of Admin
Ease of Admin
9.2
8.4
Quality of Support
Quality of Support
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
Meets Requirements
Solvvy
8.8
Zoho Desk
8.7
Ease of Use
Solvvy
9.3
Zoho Desk
8.5
Ease of Setup
Solvvy
8.9
Zoho Desk
8.2
Ease of Admin
Solvvy
9.2
Zoho Desk
8.4
Quality of Support
Solvvy
9.4
Zoho Desk
8.2
Ease of Doing Business With
Solvvy
9.7
Zoho Desk
8.5
Product Direction (% positive)
Solvvy
10.0
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Zoho Desk
8.6
Searchable Articles
Solvvy
9.7
Zoho Desk
8.6
Community Forums
Solvvy
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Solvvy
8.6
Zoho Desk
8.3
Interaction
Web Portals
Solvvy
9.4
Zoho Desk
8.4
Forum to Reponse
Solvvy
Not enough data available
Zoho Desk
8.4
Tickets and Tagging
Solvvy
9.0
Zoho Desk
8.7
Live Chat
Solvvy
Not enough data available
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
71.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
22.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zoho Desk
Small-Business
71.7%
Mid-Market
22.5%
Enterprise
5.8%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
24.3%
 
Computer Software
28.1%
Computer Software
10.7%
 
Retail
15.6%
Marketing and Advertising
4.1%
 
Consumer Electronics
6.3%
Internet
4.0%
 
Computer Networking
6.3%
Telecommunications
3.9%
 
Other
12.5%
Other
52.9%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Solvvy
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
Solvvy
Zoho Desk
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