Compare Solvvy vs Zoho Desk

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comparison of Solvvy vs. Zoho Desk
based on data from user reviews. Solvvy rates 4.8/5 stars with 19 reviews. Zoho Desk rates 4.3/5 stars with 650 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Solvvy
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Zoho Desk
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Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
Zoho Desk
Zoho Desk
4.3
Based on 650 reviews
 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 19 reviews)
8.7
(Based on 596 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 19 reviews)
8.6
(Based on 598 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 18 reviews)
8.4
(Based on 474 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 19 reviews)
8.6
(Based on 476 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 19 reviews)
8.3
(Based on 540 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 19 reviews)
8.6
(Based on 447 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 19 reviews)
8.8
(Based on 589 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
83.3%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
6.5%
 
Internet
33.3%
Information Technology and Services
25.6%
 
Computer Software
23.3%
Computer Software
10.8%
 
Retail
16.7%
Telecommunications
4.4%
 
Consumer Electronics
6.7%
Marketing and Advertising
4.2%
 
Computer Networking
6.7%
Internet
4.0%
 
Other
13.3%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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Kate from G2 Crowd

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