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Compare Solvvy vs Zoho Desk

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comparison of Solvvy vs. Zoho Desk
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Zoho Desk rates 4.3/5 stars with 797 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Solvvy
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Zoho Desk
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
Zoho Desk
Zoho Desk
4.3
Based on 797 reviews
 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.7
(Based on 728 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.7
(Based on 728 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 588 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.6
(Based on 587 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.3
(Based on 658 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 549 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
8.8
(Based on 720 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
6.1%
 
Internet
31.3%
Information Technology and Services
25.4%
 
Computer Software
28.1%
Computer Software
10.9%
 
Retail
15.6%
Internet
4.3%
 
Consumer Electronics
6.3%
Marketing and Advertising
4.1%
 
Computer Networking
6.3%
Telecommunications
3.9%
 
Other
12.5%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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Kate from G2 Crowd

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