Compare Solvvy, Zoho Desk, and Freshdesk

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Solvvy
Optimized for quick response
Zoho Desk
Optimized for quick response
Freshdesk
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 916 reviews
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 2,007 reviews
 
FREE
$0 /agent/month
Sprout
Free for UNLIMITED agents
 
PROFESSIONAL
$12 /agent/month
Blossom
$19 / agent / month billed annually
 
ENTERPRISE
$25 /agent/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 838 reviews)
8.6
(Based on 1,867 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.6
(Based on 838 reviews)
8.9
(Based on 1,877 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 685 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.5
(Based on 684 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.3
(Based on 752 reviews)
9.0
(Based on 1,812 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 637 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
8.8
(Based on 828 reviews)
8.8
(Based on 1,862 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
72.7%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
21.4%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
5.9%
10.7%
 
Internet
31.3%
Information Technology and Services
24.7%
Information Technology and Services
20.5%
 
Computer Software
28.1%
Computer Software
10.4%
Computer Software
14.1%
 
Retail
15.6%
Internet
4.2%
Internet
6.0%
 
Consumer Electronics
6.3%
Telecommunications
4.1%
Education Management
3.7%
 
Computer Networking
6.3%
Marketing and Advertising
4.1%
E-Learning
3.5%
 
Other
12.5%
Other
52.4%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 
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Kate from G2 Crowd

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