Compare Solvvy, Zoho Desk, and Freshdesk
 Solvvy 4.8 Based on 20 reviews Optimized for quick response |  Zoho Desk 4.3 Based on 916 reviews Optimized for quick response |  Freshdesk 4.4 Based on 2,007 reviews |
Pricing
| ‐ | FREE $0 /agent/month | Sprout Free for UNLIMITED agents | |
| ‐ | PROFESSIONAL $12 /agent/month | Blossom $19 / agent / month billed annually | |
| ‐ | ENTERPRISE $25 /agent/month | Garden $35 / agent / month billed annually | |
| ‐ | ‐ | Estate $49 / agent / month billed annually | |
| ‐ | ‐ | Forest $89 / agent / month billed annually | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 20 reviews) | 8.8 (Based on 838 reviews) | 8.6 (Based on 1,867 reviews) |
| Ease of Use | 9.3 (Based on 20 reviews) | 8.6 (Based on 838 reviews) | 8.9 (Based on 1,877 reviews) |
| Ease of Setup | 9.1 (Based on 19 reviews) | 8.3 (Based on 685 reviews) | 8.7 (Based on 1,346 reviews) |
| Ease of Admin | 9.3 (Based on 20 reviews) | 8.5 (Based on 684 reviews) | 8.8 (Based on 1,380 reviews) |
| Quality of Support | 9.5 (Based on 20 reviews) | 8.3 (Based on 752 reviews) | 9.0 (Based on 1,812 reviews) |
| Ease of Doing Business With | 9.7 (Based on 20 reviews) | 8.6 (Based on 637 reviews) | 9.0 (Based on 1,314 reviews) |
| Product Direction (% positive) | 10.0 (Based on 20 reviews) | 8.8 (Based on 828 reviews) | 8.8 (Based on 1,862 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 15.8% | 72.7% | 53.5% |
Mid-Market (51-1000 emp.) | 84.2% | 21.4% | 35.7% |
Enterprise (> 1000 emp.) | 0.0% | 5.9% | 10.7% |
Reviewers' Industry
Internet 31.3% | Information Technology and Services 24.7% | Information Technology and Services 20.5% | |
Computer Software 28.1% | Computer Software 10.4% | Computer Software 14.1% | |
Retail 15.6% | Internet 4.2% | Internet 6.0% | |
Consumer Electronics 6.3% | Telecommunications 4.1% | Education Management 3.7% | |
Computer Networking 6.3% | Marketing and Advertising 4.1% | E-Learning 3.5% | |
Other 12.5% | Other 52.4% | Other 52.3% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Computer Software Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more... | Garret A. User in Information Technology and Services The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The... | Clyde C. User in Music Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier... |
| Most Helpful Critical Review | Hilary D. Administrator I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer... | G2 Crowd User in Computer Software I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search... | Ted F. Administrator in Mining & Metals They do not offer a WYSIWYG editor globally. |
