Compare Solvvy, Zoho Desk, and HappyFox

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Solvvy
Optimized for quick response
Zoho Desk
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HappyFox
Optimized for quick response
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 925 reviews
Optimized for quick response
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
FREE
$0 /agent/month
Mighty
$29 per staff / month
 
PROFESSIONAL
$12 /agent/month
Enterprise
$69 per staff / month
 
ENTERPRISE
$25 /agent/month
Fantastic
$49 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 845 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.7
(Based on 845 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 692 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.5
(Based on 691 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.3
(Based on 758 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 643 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
8.8
(Based on 835 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
72.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
21.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
5.8%
15.5%
 
Internet
31.3%
Information Technology and Services
24.8%
Information Technology and Services
14.1%
 
Computer Software
28.1%
Computer Software
10.4%
Computer Software
12.2%
 
Retail
15.6%
Marketing and Advertising
4.2%
Higher Education
6.4%
 
Consumer Electronics
6.3%
Internet
4.2%
Real Estate
3.8%
 
Computer Networking
6.3%
Telecommunications
4.1%
Education Management
3.8%
 
Other
12.5%
Other
52.3%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
 
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