Compare Solvvy, Zoho Desk, and LiveAgent

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Solvvy
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Zoho Desk
Optimized for quick response
LiveAgent
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 908 reviews
Optimized for quick response
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LiveAgent
LiveAgent
4.5
Based on 967 reviews
 
FREE
$0 /agent/month
All-inclusive
$39/month User Seat
 
PROFESSIONAL
$12 /agent/month
Ticket+Chat
$29/month User Seat
 
ENTERPRISE
$25 /agent/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 830 reviews)
9.0
(Based on 900 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.6
(Based on 830 reviews)
9.1
(Based on 901 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 677 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.5
(Based on 676 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.3
(Based on 745 reviews)
9.2
(Based on 857 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 630 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
8.8
(Based on 820 reviews)
9.1
(Based on 888 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
72.5%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
21.6%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
5.9%
12.3%
 
Internet
31.3%
Information Technology and Services
24.9%
Information Technology and Services
11.9%
 
Computer Software
28.1%
Computer Software
10.4%
Computer Software
7.1%
 
Retail
15.6%
Internet
4.2%
Computer & Network Security
5.9%
 
Consumer Electronics
6.3%
Telecommunications
4.2%
Internet
5.6%
 
Computer Networking
6.3%
Marketing and Advertising
4.2%
Marketing and Advertising
4.2%
 
Other
12.5%
Other
52.1%
Other
65.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User

The help documents are hard to find and not as clear as they could be.

 
 

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