Compare Solvvy, Zoho Desk, and TeamSupport

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Solvvy
Optimized for quick response
Zoho Desk
Optimized for quick response
TeamSupport
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 924 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 510 reviews
 
FREE
$0 /agent/month
Support Desk
$50 / agent / month billed annually
 
PROFESSIONAL
$12 /agent/month
Enterprise
$65 / agent / month billed annually
 
ENTERPRISE
$25 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 844 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.7
(Based on 844 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 691 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.5
(Based on 690 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.3
(Based on 757 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 642 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
8.8
(Based on 835 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
72.7%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
21.5%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
5.8%
11.3%
 
Internet
31.3%
Information Technology and Services
24.8%
Computer Software
27.2%
 
Computer Software
28.1%
Computer Software
10.4%
Information Technology and Services
20.7%
 
Retail
15.6%
Marketing and Advertising
4.2%
Internet
5.8%
 
Consumer Electronics
6.3%
Internet
4.2%
Financial Services
4.5%
 
Computer Networking
6.3%
Telecommunications
4.1%
Hospitality
3.6%
 
Other
12.5%
Other
52.3%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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