Compare Solvvy, Zoho Desk, and Zendesk Support

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Solvvy
Optimized for quick response
Zoho Desk
Optimized for quick response
Zendesk Support
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Zoho Desk
Zoho Desk
4.3
Based on 911 reviews
Optimized for quick response
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,394 reviews
 
FREE
$0 /agent/month
Essential
$5 /month
 
PROFESSIONAL
$12 /agent/month
Team
$19 /month
 
ENTERPRISE
$25 /agent/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.8
(Based on 833 reviews)
8.8
(Based on 1,278 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.6
(Based on 833 reviews)
8.7
(Based on 1,282 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.3
(Based on 680 reviews)
8.3
(Based on 606 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.5
(Based on 679 reviews)
8.4
(Based on 629 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
8.3
(Based on 748 reviews)
8.5
(Based on 1,090 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.6
(Based on 632 reviews)
8.6
(Based on 590 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
8.8
(Based on 823 reviews)
7.8
(Based on 1,270 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
72.6%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
21.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
5.9%
16.4%
 
Internet
31.3%
Information Technology and Services
24.9%
Computer Software
18.1%
 
Computer Software
28.1%
Computer Software
10.4%
Information Technology and Services
15.2%
 
Retail
15.6%
Internet
4.2%
Internet
10.6%
 
Consumer Electronics
6.3%
Telecommunications
4.1%
Marketing and Advertising
4.9%
 
Computer Networking
6.3%
Marketing and Advertising
4.1%
Telecommunications
3.3%
 
Other
12.5%
Other
52.2%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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