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Compare SugarCRM vs Salesforce CRM

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comparison of SugarCRM vs. Salesforce CRM
based on data from user reviews. SugarCRM rates 3.6/5 stars with 334 reviews. Salesforce CRM rates 4.2/5 stars with 6,906 reviews. Each product's score is calculated by real-time data from verified user reviews.

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SugarCRM
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Salesforce CRM
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SugarCRM
SugarCRM
3.6
Based on 334 reviews
Optimized for quick response
Salesforce CRM
Salesforce CRM
4.2
Based on 6,905 reviews
Optimized for quick response
 
Sugar Professional
$40 user/month
Salesforce Essentials
$25 /user/month*
 
Sugar Enterprise
$65 user/month
Lightning Professional
$75 /user/month*
 
Sugar Ultimate
$150 user/month
Lightning Enterprise
$150 /user/month*
 
Lightning Unlimited
$300 /user/month*
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.8
(Based on 311 reviews)
8.7
(Based on 6,235 reviews)
Ease of UseSee More
Ease of UseSee More
7.5
(Based on 314 reviews)
8.0
(Based on 6,266 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.2
(Based on 168 reviews)
7.4
(Based on 1,870 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.7
(Based on 173 reviews)
7.8
(Based on 1,896 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.6
(Based on 266 reviews)
7.9
(Based on 5,285 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.7
(Based on 158 reviews)
8.1
(Based on 1,843 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.7
(Based on 310 reviews)
8.1
(Based on 6,182 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
33.6%
24.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.8%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.6%
29.8%
 
Information Technology and Services
15.2%
Computer Software
17.3%
 
Computer Software
14.2%
Information Technology and Services
11.0%
 
Financial Services
6.5%
Internet
8.2%
 
Marketing and Advertising
6.0%
Marketing and Advertising
6.7%
 
Internet
3.2%
Financial Services
4.5%
 
Other
55.0%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

 
 

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

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