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Compare Talkdesk vs Aircall

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comparison of Talkdesk vs. Aircall
based on data from user reviews. Talkdesk rates 4.0/5 stars with 107 reviews. Aircall rates 4.0/5 stars with 130 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Talkdesk
Aircall
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Talkdesk
Talkdesk
4.0
Based on 107 reviews
Aircall
Aircall
4.0
Based on 130 reviews
 
SMB Starter
$45 Per agent per month, billed annually
Essentials
$30 user/month (billed annually)
 
Professional
$65 Per agent per month, billed annually
Professional
$50 user/month (billed annually)
 
Enterprise
$125 Per agent per month, billed annually
Custom
Contact for Details
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 101 reviews)
8.2
(Based on 123 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 101 reviews)
9.0
(Based on 123 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.6
(Based on 56 reviews)
9.2
(Based on 61 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.7
(Based on 57 reviews)
9.0
(Based on 61 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.3
(Based on 94 reviews)
8.3
(Based on 115 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.8
(Based on 57 reviews)
8.3
(Based on 59 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.5
(Based on 98 reviews)
8.4
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
39.3%
74.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
54.2%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.5%
4.7%
 
Computer Software
16.3%
Internet
18.0%
 
Internet
11.4%
Computer Software
14.9%
 
Information Technology and Services
9.8%
Information Technology and Services
12.4%
 
Consumer Services
8.9%
Retail
3.1%
 
Marketing and Advertising
6.5%
Marketing and Advertising
2.5%
 
Other
47.2%
Other
49.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

TalkDesk is great for small or start up businesses to funnel calls to the right teams. It can be used to monitor calls and improve agent call quality which help our company. Sometimes escalated calls need to be recorded so we can refer back to them as need...

Hugo M.
Executive Sponsor in Information Technology and Services

Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Sales person would say yes to everything you ask them. But wouldn't actually follow through. He also didn't disclose a charge when we specifically asked them about every fee involved. Zero support once you paid for their service. Would not recommend. Go...

Matt T.
User in E-Learning

Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...

 
 

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