Compare Talkus vs Freshdesk

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comparison of Talkus vs. Freshdesk
based on data from user reviews. Talkus rates 4.7/5 stars with 12 reviews. Freshdesk rates 4.4/5 stars with 1,886 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.6
(Based on 1,748 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 12 reviews)
8.9
(Based on 1,758 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
8.7
(Based on 1,296 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 11 reviews)
8.8
(Based on 1,329 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.4
(Based on 12 reviews)
9.0
(Based on 1,696 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.0
(Based on 1,264 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 12 reviews)
8.8
(Based on 1,742 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
54.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
35.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
10.1%
 
Internet
25.0%
Information Technology and Services
20.4%
 
Logistics and Supply Chain
16.7%
Computer Software
14.5%
 
Marketing and Advertising
8.3%
Internet
6.0%
 
E-Learning
8.3%
Education Management
3.7%
 
Computer Software
8.3%
E-Learning
3.3%
 
Other
33.3%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Travis G.
Administrator in Financial Services

There is no social media integration, but I believe that is coming soon.

Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
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