Compare Talkus vs TeamSupport

See this comparison of Talkus vs. TeamSupport based on data from user reviews. Talkus rates 4.7/5 stars with 12 reviews. TeamSupport rates 4.4/5 stars with 462 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 450 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 12 reviews)
8.8
(Based on 451 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
8.5
(Based on 211 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 11 reviews)
8.9
(Based on 212 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.4
(Based on 12 reviews)
9.0
(Based on 408 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.3
(Based on 217 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 12 reviews)
9.2
(Based on 451 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
9.5%
 
Internet
25.0%
Computer Software
28.3%
 
Logistics and Supply Chain
16.7%
Information Technology and Services
21.9%
 
Higher Education
8.3%
Internet
6.0%
 
Marketing and Advertising
8.3%
Financial Services
4.6%
 
E-Learning
8.3%
Hospitality
4.0%
 
Other
33.3%
Other
35.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
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Nicolas S.
Administrator in Internet

We need more clarity on the dashboard. It's hard to understand automation, etc... it would be great to implement phone call from twill as well

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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