Compare Talkus vs Vision Helpdesk
See this
comparison of Talkus vs. Vision Helpdesk
based on data from user reviews. Talkus rates 4.7/5 stars with 12 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Talkus
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
9.2
Ease of Use
Ease of Use
9.2
8.9
Ease of Setup
Ease of Setup
9.5
8.8
Ease of Admin
Ease of Admin
8.8
9.2
Quality of Support
Quality of Support
9.3
9.6
Ease of Doing Business With
Ease of Doing Business With
9.8
9.6
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
Meets Requirements
Talkus
8.9
Vision Helpdesk
9.2
Ease of Use
Talkus
9.2
Vision Helpdesk
8.9
Ease of Setup
Talkus
9.5
Vision Helpdesk
8.8
Ease of Admin
Talkus
8.8
Vision Helpdesk
9.2
Quality of Support
Talkus
9.3
Vision Helpdesk
9.6
Ease of Doing Business With
Talkus
9.8
Vision Helpdesk
9.6
Product Direction (% positive)
Talkus
10.0
Vision Helpdesk
9.5

Features

Ticket and Case Management
Workflow
Talkus
9.7
Vision Helpdesk
8.8
Response Automation
Talkus
Not enough data available
Vision Helpdesk
9.0
SLA Management
Talkus
Not enough data available
Vision Helpdesk
9.1
Attachments/Screencasts
Talkus
9.3
Vision Helpdesk
9.0
Ticket Collaboration
Talkus
Not enough data available
Vision Helpdesk
8.6
Ticket creation user experience
Talkus
9.3
Vision Helpdesk
9.5
Ticket response user experience
Talkus
Not enough data available
Vision Helpdesk
9.2
Knowledge Share
Knowledge Base
Talkus
Not enough data available
Vision Helpdesk
9.2
Searchable Articles
Talkus
Not enough data available
Vision Helpdesk
8.9
Community Forums
Talkus
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
Talkus
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
Talkus
Not enough data available
Vision Helpdesk
8.9
Forum to Reponse
Talkus
Not enough data available
Vision Helpdesk
9.2
Tickets and Tagging
Talkus
Not enough data available
Vision Helpdesk
8.9
Live Chat
Talkus
Not enough data available
Vision Helpdesk
7.3
Communication Channels
Customer Portal
Talkus
Not enough data available
Vision Helpdesk
9.2
Email to Case
Talkus
Not enough data available
Vision Helpdesk
9.4
Chat/Live Support
Talkus
10.0
Vision Helpdesk
8.2
Social Integration
Talkus
Not enough data available
Vision Helpdesk
9.1
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Vision Helpdesk
8.3
Customer and Contacts Database
Talkus
Not enough data available
Vision Helpdesk
8.3
Products and Version Tracking
Talkus
Not enough data available
Vision Helpdesk
8.6
Call Scripting
Talkus
Not enough data available
Vision Helpdesk
9.0
Interactive Voice Response (IVR)
Talkus
Not enough data available
Vision Helpdesk
8.9
Self Service/Community
Forums
Talkus
Not enough data available
Vision Helpdesk
8.6
Knowledge Base
Talkus
Not enough data available
Vision Helpdesk
9.2
Ideas/Feedback
Talkus
Not enough data available
Vision Helpdesk
9.1
Q&A
Talkus
Not enough data available
Vision Helpdesk
9.3
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Vision Helpdesk
Not enough data available
Reporting
Talkus
Not enough data available
Vision Helpdesk
8.8
Dashboards
Talkus
Not enough data available
Vision Helpdesk
9.0
Platform
ITIL Compliance
Talkus
Not enough data available
Vision Helpdesk
9.2
Mobile User Support
Talkus
Not enough data available
Vision Helpdesk
8.8
Customization
Talkus
9.3
Vision Helpdesk
8.1
User, Role, and Access Management
Talkus
Not enough data available
Vision Helpdesk
9.0
Internationalization
Talkus
Not enough data available
Vision Helpdesk
8.6
Performance & Reliability
Talkus
9.7
Vision Helpdesk
9.2
Integration APIs
Talkus
8.7
Vision Helpdesk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
8.7%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Internet
25.0%
Non-Profit Organization Management
26.3%
 
Logistics and Supply Chain
16.7%
Internet
14.0%
 
Marketing and Advertising
8.3%
Information Technology and Services
12.3%
 
Leisure, Travel & Tourism
8.3%
Individual & Family Services
5.3%
 
Information Technology and Services
8.3%
Education Management
5.3%
 
Other
33.3%
Other
36.8%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
Talkus
Most Helpful Favorable Review
G2 Crowd User in Higher Education

Talkus seamless integrates into our team Slack space, allowing us to handle chat and phone support tickets in the same place where we collaborate with one another all day, every day. It's very easy to use with minimal learning curve and lots of powerful...

Most Helpful Critical Review
Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

 
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