Compare Talkus vs Zendesk Support

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comparison of Talkus vs. Zendesk Support
based on data from user reviews. Talkus rates 4.7/5 stars with 12 reviews. Zendesk Support rates 4.2/5 stars with 1,204 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 1,102 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 12 reviews)
8.7
(Based on 1,106 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
8.3
(Based on 536 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 11 reviews)
8.4
(Based on 557 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.4
(Based on 12 reviews)
8.5
(Based on 936 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 521 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 12 reviews)
7.9
(Based on 1,099 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
45.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
15.8%
 
Internet
25.0%
Computer Software
18.8%
 
Logistics and Supply Chain
16.7%
Information Technology and Services
14.5%
 
Higher Education
8.3%
Internet
11.0%
 
Marketing and Advertising
8.3%
Marketing and Advertising
5.2%
 
E-Learning
8.3%
Telecommunications
3.2%
 
Other
33.3%
Other
47.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Craig D.
Administrator in Logistics and Supply Chain

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Damien C.
User in Information Technology and Services

When there is a lot of tickets open, it can get messy in Slack. That's why we have a Slack team dedicated to support.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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