Compare Talkus, Zoho Desk, and Freshdesk

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Talkus
Zoho Desk
Optimized for quick response
Freshdesk
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Talkus
Talkus
4.7
Based on 12 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 897 reviews
Optimized for quick response
remove product
Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
 
FREE
$0 /agent/month
Sprout
Free for UNLIMITED agents
 
PROFESSIONAL
$12 /agent/month
Blossom
$19 / agent / month billed annually
 
ENTERPRISE
$25 /agent/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 819 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 12 reviews)
8.6
(Based on 819 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
8.3
(Based on 668 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 11 reviews)
8.6
(Based on 667 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.4
(Based on 12 reviews)
8.3
(Based on 736 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 623 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 12 reviews)
8.8
(Based on 809 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
72.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
21.6%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
6.0%
10.7%
 
Internet
25.0%
Information Technology and Services
24.9%
Information Technology and Services
20.6%
 
Logistics and Supply Chain
16.7%
Computer Software
10.4%
Computer Software
14.2%
 
Marketing and Advertising
8.3%
Internet
4.2%
Internet
5.9%
 
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
4.1%
Education Management
3.7%
 
Information Technology and Services
8.3%
Telecommunications
3.9%
E-Learning
3.5%
 
Other
33.3%
Other
52.4%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Adam L.
Administrator in Marketing and Advertising

I would love to see more flexibility for email support, as some cases require the use of email.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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