Compare Talkus, Zoho Desk, and LiveAgent

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Talkus
Zoho Desk
Optimized for quick response
LiveAgent
Add Product
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Talkus
Talkus
4.7
Based on 12 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 895 reviews
Optimized for quick response
remove product
LiveAgent
LiveAgent
4.5
Based on 966 reviews
 
FREE
$0 /agent/month
All-inclusive
$39/month User Seat
 
PROFESSIONAL
$12 /agent/month
Ticket+Chat
$29/month User Seat
 
ENTERPRISE
$25 /agent/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 817 reviews)
9.0
(Based on 899 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 12 reviews)
8.6
(Based on 817 reviews)
9.1
(Based on 900 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
8.3
(Based on 666 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 11 reviews)
8.5
(Based on 665 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.4
(Based on 12 reviews)
8.3
(Based on 734 reviews)
9.2
(Based on 856 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 621 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 12 reviews)
8.8
(Based on 807 reviews)
9.1
(Based on 887 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
72.4%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
21.6%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
6.0%
12.4%
 
Internet
25.0%
Information Technology and Services
24.9%
Information Technology and Services
11.9%
 
Logistics and Supply Chain
16.7%
Computer Software
10.5%
Computer Software
7.1%
 
Marketing and Advertising
8.3%
Internet
4.2%
Computer & Network Security
5.9%
 
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
4.1%
Internet
5.6%
 
Information Technology and Services
8.3%
Telecommunications
3.9%
Marketing and Advertising
4.2%
 
Other
33.3%
Other
52.4%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Carl N.
Administrator

We haven't found anything that we don't like. If we've had any concerns or questions, their support was quick to help us solve it or find a solution.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
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