Compare Talkus, Zoho Desk, and TeamSupport

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Talkus
Zoho Desk
Optimized for quick response
TeamSupport
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Talkus
Talkus
4.7
Based on 12 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 907 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 509 reviews
 
FREE
$0 /agent/month
Support Desk
$50 / agent / month billed annually
 
PROFESSIONAL
$12 /agent/month
Enterprise
$65 / agent / month billed annually
 
ENTERPRISE
$25 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.7
(Based on 829 reviews)
8.7
(Based on 492 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 12 reviews)
8.6
(Based on 829 reviews)
8.8
(Based on 493 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
8.3
(Based on 677 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 11 reviews)
8.5
(Based on 676 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.4
(Based on 12 reviews)
8.3
(Based on 744 reviews)
9.0
(Based on 447 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 630 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 12 reviews)
8.8
(Based on 819 reviews)
9.1
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
72.5%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
21.6%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
5.9%
11.1%
 
Internet
25.0%
Information Technology and Services
24.9%
Computer Software
27.2%
 
Logistics and Supply Chain
16.7%
Computer Software
10.4%
Information Technology and Services
20.7%
 
Marketing and Advertising
8.3%
Internet
4.2%
Internet
5.6%
 
Leisure, Travel & Tourism
8.3%
Telecommunications
4.2%
Financial Services
4.5%
 
Information Technology and Services
8.3%
Marketing and Advertising
4.2%
Hospitality
3.6%
 
Other
33.3%
Other
52.1%
Other
38.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Brent R.
Administrator

- customizable - unlimited number of widgets - simple setup - knowledge base - helpful support

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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