Compare Talkus, Zoho Desk, and Zendesk Support

 
FREE
$0 /agent/month
Essential
$5 /month
 
PROFESSIONAL
$12 /agent/month
Team
$19 /month
 
ENTERPRISE
$25 /agent/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 12 reviews)
8.8
(Based on 832 reviews)
8.8
(Based on 1,274 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 12 reviews)
8.6
(Based on 832 reviews)
8.7
(Based on 1,278 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.6
(Based on 10 reviews)
8.3
(Based on 679 reviews)
8.3
(Based on 604 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 11 reviews)
8.5
(Based on 678 reviews)
8.4
(Based on 627 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.4
(Based on 12 reviews)
8.3
(Based on 747 reviews)
8.5
(Based on 1,086 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 632 reviews)
8.6
(Based on 588 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 12 reviews)
8.8
(Based on 822 reviews)
7.8
(Based on 1,266 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
72.6%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
21.6%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
5.9%
16.4%
 
Internet
25.0%
Information Technology and Services
24.9%
Computer Software
18.0%
 
Logistics and Supply Chain
16.7%
Computer Software
10.4%
Information Technology and Services
15.2%
 
Marketing and Advertising
8.3%
Internet
4.2%
Internet
10.6%
 
Leisure, Travel & Tourism
8.3%
Telecommunications
4.1%
Marketing and Advertising
5.0%
 
Information Technology and Services
8.3%
Marketing and Advertising
4.1%
Telecommunications
3.3%
 
Other
33.3%
Other
52.2%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicolas S.
Administrator in Internet

Integrations with Twilio & discussion management

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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