Compare Talkus, Zoho Desk, Zendesk Support, and Freshdesk

Pricing

 
FREE
$0
/agent/month
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
PROFESSIONAL
$12
/agent/month
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Talkus
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
8.6
8.5
Ease of Use
Ease of Use
9.2
8.5
8.6
8.8
Ease of Setup
Ease of Setup
9.5
8.2
8.2
8.5
Ease of Admin
Ease of Admin
8.8
8.4
8.3
8.7
Quality of Support
Quality of Support
9.3
8.2
8.4
8.9
Ease of Doing Business With
Ease of Doing Business With
9.8
8.5
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
7.6
8.6
Meets Requirements
Talkus
8.9
Zoho Desk
8.6
Zendesk Support
8.6
Freshdesk
8.5
Ease of Use
Talkus
9.2
Zoho Desk
8.5
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
Talkus
9.5
Zoho Desk
8.2
Zendesk Support
8.2
Freshdesk
8.5
Ease of Admin
Talkus
8.8
Zoho Desk
8.4
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
Talkus
9.3
Zoho Desk
8.2
Zendesk Support
8.4
Freshdesk
8.9
Ease of Doing Business With
Talkus
9.8
Zoho Desk
8.5
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
Talkus
10.0
Zoho Desk
8.7
Zendesk Support
7.6
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Talkus
9.7
Zoho Desk
8.2
Zendesk Support
8.5
Freshdesk
8.4
Response Automation
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.4
Freshdesk
8.4
SLA Management
Talkus
Not enough data available
Zoho Desk
8.2
Zendesk Support
8.1
Freshdesk
8.2
Attachments/Screencasts
Talkus
9.3
Zoho Desk
8.3
Zendesk Support
8.3
Freshdesk
8.4
Ticket Collaboration
Talkus
Not enough data available
Zoho Desk
8.6
Zendesk Support
8.6
Freshdesk
8.6
Ticket creation user experience
Talkus
9.3
Zoho Desk
8.7
Zendesk Support
8.9
Freshdesk
8.8
Ticket response user experience
Talkus
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.7
Freshdesk
8.8
Knowledge Share
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.6
Zendesk Support
8.6
Freshdesk
8.7
Searchable Articles
Talkus
Not enough data available
Zoho Desk
8.6
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
Talkus
Not enough data available
Zoho Desk
8.7
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
Talkus
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.5
Freshdesk
8.8
Communication Channels
Customer Portal
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.4
Freshdesk
8.6
Email to Case
Talkus
Not enough data available
Zoho Desk
8.7
Zendesk Support
8.8
Freshdesk
8.9
Chat/Live Support
Talkus
10.0
Zoho Desk
8.5
Zendesk Support
8.4
Freshdesk
8.5
Social Integration
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.0
Freshdesk
8.3
Customer and Contacts Database
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.1
Freshdesk
7.9
Products and Version Tracking
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.1
Freshdesk
8.2
Call Scripting
Talkus
Not enough data available
Zoho Desk
8.2
Zendesk Support
7.8
Freshdesk
8.1
Interactive Voice Response (IVR)
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
7.7
Freshdesk
8.3
Self Service/Community
Forums
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.0
Freshdesk
8.3
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.4
Freshdesk
8.5
Ideas/Feedback
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.1
Freshdesk
8.3
Q&A
Talkus
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.2
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
7.9
Freshdesk
8.2
Reporting
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
7.9
Freshdesk
7.8
Dashboards
Talkus
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.1
Freshdesk
8.2
Platform
ITIL Compliance
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.1
Freshdesk
8.2
Mobile User Support
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.1
Freshdesk
8.1
Customization
Talkus
9.3
Zoho Desk
8.3
Zendesk Support
8.0
Freshdesk
8.0
User, Role, and Access Management
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.3
Freshdesk
8.5
Internationalization
Talkus
Not enough data available
Zoho Desk
8.1
Zendesk Support
8.2
Freshdesk
8.1
Performance & Reliability
Talkus
9.7
Zoho Desk
8.7
Zendesk Support
8.5
Freshdesk
8.8
Integration APIs
Talkus
8.7
Zoho Desk
8.4
Zendesk Support
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
71.9%
39.1%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
22.2%
44.6%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
5.9%
16.3%
10.7%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.2%
Enterprise
5.9%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.2%
Enterprise
10.7%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
24.3%
Computer Software
17.9%
Information Technology and Services
20.3%
 
Logistics and Supply Chain
16.7%
Computer Software
10.7%
Information Technology and Services
15.3%
Computer Software
14.0%
 
Marketing and Advertising
8.3%
Marketing and Advertising
4.1%
Internet
10.3%
Internet
5.9%
 
Leisure, Travel & Tourism
8.3%
Internet
4.0%
Marketing and Advertising
4.9%
Education Management
3.7%
 
Information Technology and Services
8.3%
Telecommunications
4.0%
Telecommunications
3.3%
E-Learning
3.4%
 
Other
33.3%
Other
52.8%
Other
48.4%
Other
52.7%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Talkus
Most Helpful Favorable Review
G2 Crowd User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
G2 Crowd User in Higher Education

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
No videos provided
Talkus
No videos provided
Zoho Desk
Zendesk Support
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Talkus
No downloads provided
Zoho Desk
No downloads provided
Zendesk Support
No downloads provided
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