Compare Talkus, Zoho Desk, Zendesk Support, and Help Scout

Pricing

 
FREE
$0
/agent/month
Essential
$5
/month
Plus
$27
user/month
 
PROFESSIONAL
$12
/agent/month
Team
$19
/month
Basic
$8
user/month
 
ENTERPRISE
$25
/agent/month
Professional
$49
/month
Standard
$15
user/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Talkus
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
8.6
8.4
Ease of Use
Ease of Use
9.2
8.5
8.6
9.2
Ease of Setup
Ease of Setup
9.5
8.2
8.2
8.8
Ease of Admin
Ease of Admin
8.8
8.4
8.3
8.8
Quality of Support
Quality of Support
9.3
8.2
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
9.8
8.5
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
10.0
8.7
7.6
7.8
Meets Requirements
Talkus
8.9
Zoho Desk
8.7
Zendesk Support
8.6
Help Scout
8.4
Ease of Use
Talkus
9.2
Zoho Desk
8.5
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
Talkus
9.5
Zoho Desk
8.2
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
Talkus
8.8
Zoho Desk
8.4
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
Talkus
9.3
Zoho Desk
8.2
Zendesk Support
8.4
Help Scout
8.8
Ease of Doing Business With
Talkus
9.8
Zoho Desk
8.5
Zendesk Support
8.4
Help Scout
9.0
Product Direction (% positive)
Talkus
10.0
Zoho Desk
8.7
Zendesk Support
7.6
Help Scout
7.8

Features

Ticket and Case Management
Workflow
Talkus
9.7
Zoho Desk
8.2
Zendesk Support
8.5
Help Scout
8.2
Response Automation
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.4
Help Scout
8.4
SLA Management
Talkus
Not enough data available
Zoho Desk
8.2
Zendesk Support
8.1
Help Scout
Not enough data available
Attachments/Screencasts
Talkus
9.3
Zoho Desk
8.3
Zendesk Support
8.3
Help Scout
8.4
Ticket Collaboration
Talkus
Not enough data available
Zoho Desk
8.6
Zendesk Support
8.6
Help Scout
8.8
Ticket creation user experience
Talkus
9.3
Zoho Desk
8.7
Zendesk Support
8.9
Help Scout
9.2
Ticket response user experience
Talkus
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.7
Help Scout
9.3
Knowledge Share
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.6
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
Talkus
Not enough data available
Zoho Desk
8.6
Zendesk Support
8.6
Help Scout
7.9
Community Forums
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.2
Help Scout
8.1
Interaction
Web Portals
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.5
Help Scout
8.0
Tickets and Tagging
Talkus
Not enough data available
Zoho Desk
8.7
Zendesk Support
8.9
Help Scout
8.6
Live Chat
Talkus
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.5
Help Scout
6.4
Communication Channels
Customer Portal
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.4
Help Scout
9.0
Email to Case
Talkus
Not enough data available
Zoho Desk
8.7
Zendesk Support
8.8
Help Scout
9.2
Chat/Live Support
Talkus
10.0
Zoho Desk
8.5
Zendesk Support
8.4
Help Scout
6.9
Social Integration
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.1
Help Scout
7.7
Call Center
Make, Receive, and Record Calls
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.0
Help Scout
Not enough data available
Customer and Contacts Database
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.1
Help Scout
7.5
Products and Version Tracking
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.1
Help Scout
Not enough data available
Call Scripting
Talkus
Not enough data available
Zoho Desk
8.2
Zendesk Support
7.9
Help Scout
Not enough data available
Interactive Voice Response (IVR)
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
7.7
Help Scout
Not enough data available
Self Service/Community
Forums
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.0
Help Scout
Not enough data available
Knowledge Base
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.4
Help Scout
8.3
Ideas/Feedback
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.1
Help Scout
9.2
Q&A
Talkus
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.2
Help Scout
9.7
Reporting & Analytics
Social Monitoring
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
7.9
Help Scout
Not enough data available
Reporting
Talkus
Not enough data available
Zoho Desk
8.3
Zendesk Support
8.0
Help Scout
7.9
Dashboards
Talkus
Not enough data available
Zoho Desk
8.5
Zendesk Support
8.1
Help Scout
8.1
Platform
ITIL Compliance
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.1
Help Scout
Not enough data available
Mobile User Support
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.1
Help Scout
Not enough data available
Customization
Talkus
9.3
Zoho Desk
8.3
Zendesk Support
8.0
Help Scout
7.5
User, Role, and Access Management
Talkus
Not enough data available
Zoho Desk
8.4
Zendesk Support
8.3
Help Scout
8.4
Internationalization
Talkus
Not enough data available
Zoho Desk
8.1
Zendesk Support
8.2
Help Scout
8.1
Performance & Reliability
Talkus
9.7
Zoho Desk
8.7
Zendesk Support
8.5
Help Scout
9.4
Integration APIs
Talkus
8.7
Zoho Desk
8.4
Zendesk Support
8.4
Help Scout
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
71.8%
39.0%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
22.4%
44.8%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
5.8%
16.3%
3.1%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.8%
Enterprise
16.3%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%

Reviewers' Industry

 
Internet
25.0%
Information Technology and Services
24.3%
Computer Software
17.9%
Computer Software
22.4%
 
Logistics and Supply Chain
16.7%
Computer Software
10.8%
Information Technology and Services
15.3%
Internet
18.8%
 
Marketing and Advertising
8.3%
Marketing and Advertising
4.1%
Internet
10.3%
Information Technology and Services
8.2%
 
Leisure, Travel & Tourism
8.3%
Internet
4.0%
Marketing and Advertising
4.9%
Marketing and Advertising
5.9%
 
Information Technology and Services
8.3%
Telecommunications
3.9%
Telecommunications
3.3%
Hospital & Health Care
4.7%
 
Other
33.3%
Other
52.9%
Other
48.3%
Other
40.0%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

 
Talkus
Most Helpful Favorable Review
Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Screenshots

 
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Videos

 No videos provided
No videos providedNo videos provided
Talkus
No videos provided
Zoho Desk
Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
Talkus
No downloads provided
Zoho Desk
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
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