Compare TeamSupport vs Freshdesk

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comparison of TeamSupport vs. Freshdesk
based on data from user reviews. TeamSupport rates 4.3/5 stars with 507 reviews. Freshdesk rates 4.4/5 stars with 1,996 reviews. Each product's score is calculated by real-time data from verified user reviews.

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TeamSupport
Freshdesk
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TeamSupport
TeamSupport
4.3
Based on 507 reviews
Freshdesk
Freshdesk
4.4
Based on 1,992 reviews
 
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
 
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 490 reviews)
8.6
(Based on 1,852 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 491 reviews)
8.9
(Based on 1,862 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 231 reviews)
8.7
(Based on 1,340 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 233 reviews)
8.8
(Based on 1,374 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 445 reviews)
9.0
(Based on 1,797 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 238 reviews)
9.0
(Based on 1,308 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 490 reviews)
8.7
(Based on 1,847 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.5%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.4%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.1%
10.7%
 
Computer Software
27.3%
Information Technology and Services
20.6%
 
Information Technology and Services
20.6%
Computer Software
14.1%
 
Internet
5.6%
Internet
5.9%
 
Financial Services
4.5%
Education Management
3.7%
 
Hospitality
3.6%
E-Learning
3.4%
 
Other
38.3%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Team Support really needs an app! We do a lot of support over the weekend, and it would be great to have an app to review open tickets on, and submit tickets! We could help our customers so much more effectively. Also please improve the seach function....

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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