Compare TeamSupport, Freshdesk, and Kayako

Pricing

 
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.1
Ease of Use
Ease of Use
8.6
8.8
8.4
Ease of Setup
Ease of Setup
8.3
8.5
8.0
Ease of Admin
Ease of Admin
8.7
8.7
8.1
Quality of Support
Quality of Support
8.8
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.2
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
8.6
7.1
Meets Requirements
TeamSupport
8.6
Freshdesk
8.5
Kayako
8.1
Ease of Use
TeamSupport
8.6
Freshdesk
8.8
Kayako
8.4
Ease of Setup
TeamSupport
8.3
Freshdesk
8.5
Kayako
8.0
Ease of Admin
TeamSupport
8.7
Freshdesk
8.7
Kayako
8.1
Quality of Support
TeamSupport
8.8
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
TeamSupport
9.2
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
TeamSupport
9.0
Freshdesk
8.6
Kayako
7.1

Features

Ticket and Case Management
Workflow
TeamSupport
8.4
Freshdesk
8.4
Kayako
8.1
Response Automation
TeamSupport
8.5
Freshdesk
8.4
Kayako
8.3
SLA Management
TeamSupport
8.4
Freshdesk
8.2
Kayako
7.9
Attachments/Screencasts
TeamSupport
8.6
Freshdesk
8.4
Kayako
7.4
Ticket Collaboration
TeamSupport
8.8
Freshdesk
8.6
Kayako
8.5
Ticket creation user experience
TeamSupport
8.9
Freshdesk
8.8
Kayako
8.8
Ticket response user experience
TeamSupport
8.8
Freshdesk
8.8
Kayako
8.4
Knowledge Share
Knowledge Base
TeamSupport
8.2
Freshdesk
8.7
Kayako
8.9
Searchable Articles
TeamSupport
8.3
Freshdesk
8.6
Kayako
9.2
Community Forums
TeamSupport
7.9
Freshdesk
8.4
Kayako
8.6
Interactive FAQs & Forums
TeamSupport
8.3
Freshdesk
8.5
Kayako
8.5
Interaction
Web Portals
TeamSupport
8.7
Freshdesk
7.2
Kayako
9.0
Forum to Reponse
TeamSupport
8.4
Freshdesk
8.5
Kayako
8.0
Tickets and Tagging
TeamSupport
8.8
Freshdesk
8.8
Kayako
9.3
Live Chat
TeamSupport
8.4
Freshdesk
8.8
Kayako
8.9
Communication Channels
Customer Portal
TeamSupport
8.4
Freshdesk
8.6
Kayako
8.3
Email to Case
TeamSupport
8.9
Freshdesk
8.9
Kayako
8.7
Chat/Live Support
TeamSupport
8.4
Freshdesk
8.5
Kayako
8.2
Social Integration
TeamSupport
8.4
Freshdesk
8.2
Kayako
6.9
Call Center
Make, Receive, and Record Calls
TeamSupport
7.9
Freshdesk
8.3
Kayako
7.0
Customer and Contacts Database
TeamSupport
8.6
Freshdesk
7.9
Kayako
7.6
Products and Version Tracking
TeamSupport
8.6
Freshdesk
8.2
Kayako
6.9
Call Scripting
TeamSupport
Not enough data available
Freshdesk
8.1
Kayako
6.7
Interactive Voice Response (IVR)
TeamSupport
Not enough data available
Freshdesk
8.3
Kayako
6.7
Self Service/Community
Forums
TeamSupport
8.3
Freshdesk
8.3
Kayako
7.7
Knowledge Base
TeamSupport
8.4
Freshdesk
8.5
Kayako
7.9
Ideas/Feedback
TeamSupport
8.4
Freshdesk
8.3
Kayako
7.2
Q&A
TeamSupport
8.4
Freshdesk
8.5
Kayako
7.8
Reporting & Analytics
Social Monitoring
TeamSupport
Not enough data available
Freshdesk
8.2
Kayako
6.6
Reporting
TeamSupport
8.3
Freshdesk
7.8
Kayako
7.1
Dashboards
TeamSupport
8.6
Freshdesk
8.2
Kayako
7.6
Platform
ITIL Compliance
TeamSupport
Not enough data available
Freshdesk
8.2
Kayako
7.7
Mobile User Support
TeamSupport
7.4
Freshdesk
8.1
Kayako
7.7
Customization
TeamSupport
8.4
Freshdesk
8.0
Kayako
7.8
User, Role, and Access Management
TeamSupport
8.7
Freshdesk
8.5
Kayako
8.2
Internationalization
TeamSupport
7.8
Freshdesk
8.1
Kayako
8.0
Performance & Reliability
TeamSupport
8.7
Freshdesk
8.8
Kayako
8.6
Integration APIs
TeamSupport
8.5
Freshdesk
8.2
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.1%
53.2%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
36.2%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.3%
10.7%
7.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.2%
Enterprise
10.7%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Computer Software
27.2%
Information Technology and Services
20.3%
Information Technology and Services
23.6%
 
Information Technology and Services
21.0%
Computer Software
14.0%
Computer Software
17.3%
 
Internet
5.7%
Internet
5.9%
Telecommunications
7.2%
 
Financial Services
4.4%
Education Management
3.7%
Internet
5.3%
 
Hospitality
3.6%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
38.1%
Other
52.7%
Other
42.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Freshdesk a QuestionContact FreshdeskAsk Kayako a QuestionContact Kayako