Compare TeamSupport, Freshdesk, and Zendesk Support

Pricing

 
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.6
Ease of Use
Ease of Use
8.6
8.8
8.6
Ease of Setup
Ease of Setup
8.3
8.5
8.2
Ease of Admin
Ease of Admin
8.7
8.7
8.3
Quality of Support
Quality of Support
8.8
8.9
8.4
Ease of Doing Business With
Ease of Doing Business With
9.2
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
8.6
7.6
Meets Requirements
TeamSupport
8.6
Freshdesk
8.5
Zendesk Support
8.6
Ease of Use
TeamSupport
8.6
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
TeamSupport
8.3
Freshdesk
8.5
Zendesk Support
8.2
Ease of Admin
TeamSupport
8.7
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
TeamSupport
8.8
Freshdesk
8.9
Zendesk Support
8.4
Ease of Doing Business With
TeamSupport
9.2
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
TeamSupport
9.0
Freshdesk
8.6
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
TeamSupport
8.4
Freshdesk
8.4
Zendesk Support
8.5
Response Automation
TeamSupport
8.5
Freshdesk
8.4
Zendesk Support
8.4
SLA Management
TeamSupport
8.4
Freshdesk
8.2
Zendesk Support
8.1
Attachments/Screencasts
TeamSupport
8.6
Freshdesk
8.4
Zendesk Support
8.3
Ticket Collaboration
TeamSupport
8.8
Freshdesk
8.6
Zendesk Support
8.6
Ticket creation user experience
TeamSupport
8.9
Freshdesk
8.8
Zendesk Support
8.9
Ticket response user experience
TeamSupport
8.8
Freshdesk
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
TeamSupport
8.2
Freshdesk
8.7
Zendesk Support
8.6
Searchable Articles
TeamSupport
8.3
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
TeamSupport
7.9
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
TeamSupport
8.3
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
TeamSupport
8.7
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
TeamSupport
8.4
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
TeamSupport
8.8
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
TeamSupport
8.4
Freshdesk
8.8
Zendesk Support
8.5
Communication Channels
Customer Portal
TeamSupport
8.4
Freshdesk
8.6
Zendesk Support
8.4
Email to Case
TeamSupport
8.9
Freshdesk
8.9
Zendesk Support
8.8
Chat/Live Support
TeamSupport
8.4
Freshdesk
8.5
Zendesk Support
8.4
Social Integration
TeamSupport
8.4
Freshdesk
8.2
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
TeamSupport
7.9
Freshdesk
8.3
Zendesk Support
8.0
Customer and Contacts Database
TeamSupport
8.6
Freshdesk
7.9
Zendesk Support
8.1
Products and Version Tracking
TeamSupport
8.6
Freshdesk
8.2
Zendesk Support
8.1
Call Scripting
TeamSupport
Not enough data available
Freshdesk
8.1
Zendesk Support
7.8
Interactive Voice Response (IVR)
TeamSupport
Not enough data available
Freshdesk
8.3
Zendesk Support
7.7
Self Service/Community
Forums
TeamSupport
8.3
Freshdesk
8.3
Zendesk Support
8.0
Knowledge Base
TeamSupport
8.4
Freshdesk
8.5
Zendesk Support
8.4
Ideas/Feedback
TeamSupport
8.4
Freshdesk
8.3
Zendesk Support
8.1
Q&A
TeamSupport
8.4
Freshdesk
8.5
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
TeamSupport
Not enough data available
Freshdesk
8.2
Zendesk Support
7.9
Reporting
TeamSupport
8.3
Freshdesk
7.8
Zendesk Support
7.9
Dashboards
TeamSupport
8.6
Freshdesk
8.2
Zendesk Support
8.1
Platform
ITIL Compliance
TeamSupport
Not enough data available
Freshdesk
8.2
Zendesk Support
8.1
Mobile User Support
TeamSupport
7.4
Freshdesk
8.1
Zendesk Support
8.1
Customization
TeamSupport
8.4
Freshdesk
8.0
Zendesk Support
8.0
User, Role, and Access Management
TeamSupport
8.7
Freshdesk
8.5
Zendesk Support
8.3
Internationalization
TeamSupport
7.8
Freshdesk
8.1
Zendesk Support
8.2
Performance & Reliability
TeamSupport
8.7
Freshdesk
8.8
Zendesk Support
8.5
Integration APIs
TeamSupport
8.5
Freshdesk
8.2
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.1%
53.2%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
36.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.3%
10.7%
16.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Software
27.2%
Information Technology and Services
20.4%
Computer Software
17.8%
 
Information Technology and Services
21.0%
Computer Software
14.0%
Information Technology and Services
15.3%
 
Internet
5.7%
Internet
5.9%
Internet
10.3%
 
Financial Services
4.4%
Education Management
3.7%
Marketing and Advertising
4.9%
 
Hospitality
3.6%
E-Learning
3.4%
Telecommunications
3.3%
 
Other
38.1%
Other
52.6%
Other
48.5%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Zendesk Support
No videos provided
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