Compare TeamSupport vs LiveAgent
See this
comparison of TeamSupport vs. LiveAgent
based on data from user reviews. TeamSupport rates 4.3/5 stars with 516 reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Support Desk
$50
/ agent / month billed annually
All-inclusive
$39/month
User Seat
 
Enterprise
$65
/ agent / month billed annually
Ticket+Chat
$29/month
User Seat
 
Private Cloud
Custom
Contact Us for Pricing
Ticket
$9/month
User Seat
 
Free Trial
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.9
Ease of Use
Ease of Use
8.6
9.1
Ease of Setup
Ease of Setup
8.3
8.8
Ease of Admin
Ease of Admin
8.7
8.9
Quality of Support
Quality of Support
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
9.2
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
9.1
Meets Requirements
TeamSupport
8.6
LiveAgent
8.9
Ease of Use
TeamSupport
8.6
LiveAgent
9.1
Ease of Setup
TeamSupport
8.3
LiveAgent
8.8
Ease of Admin
TeamSupport
8.7
LiveAgent
8.9
Quality of Support
TeamSupport
8.8
LiveAgent
9.2
Ease of Doing Business With
TeamSupport
9.2
LiveAgent
9.2
Product Direction (% positive)
TeamSupport
9.0
LiveAgent
9.1

Features

Ticket and Case Management
Workflow
TeamSupport
8.4
LiveAgent
8.8
Response Automation
TeamSupport
8.5
LiveAgent
8.8
SLA Management
TeamSupport
8.4
LiveAgent
8.7
Attachments/Screencasts
TeamSupport
8.6
LiveAgent
8.7
Ticket Collaboration
TeamSupport
8.8
LiveAgent
9.0
Ticket creation user experience
TeamSupport
8.9
LiveAgent
9.0
Ticket response user experience
TeamSupport
8.8
LiveAgent
9.0
Knowledge Share
Knowledge Base
TeamSupport
8.2
LiveAgent
9.3
Searchable Articles
TeamSupport
8.3
LiveAgent
9.3
Community Forums
TeamSupport
7.9
LiveAgent
9.3
Interactive FAQs & Forums
TeamSupport
8.3
LiveAgent
9.3
Interaction
Web Portals
TeamSupport
8.7
LiveAgent
9.3
Forum to Reponse
TeamSupport
8.4
LiveAgent
9.4
Tickets and Tagging
TeamSupport
8.8
LiveAgent
9.5
Live Chat
TeamSupport
8.4
LiveAgent
9.6
Communication Channels
Customer Portal
TeamSupport
8.4
LiveAgent
8.8
Email to Case
TeamSupport
8.9
LiveAgent
9.1
Chat/Live Support
TeamSupport
8.4
LiveAgent
9.2
Social Integration
TeamSupport
8.4
LiveAgent
8.7
Call Center
Make, Receive, and Record Calls
TeamSupport
7.9
LiveAgent
8.8
Customer and Contacts Database
TeamSupport
8.6
LiveAgent
8.7
Products and Version Tracking
TeamSupport
8.6
LiveAgent
8.9
Call Scripting
TeamSupport
Not enough data available
LiveAgent
9.0
Interactive Voice Response (IVR)
TeamSupport
Not enough data available
LiveAgent
8.9
Self Service/Community
Forums
TeamSupport
8.3
LiveAgent
8.8
Knowledge Base
TeamSupport
8.4
LiveAgent
8.7
Ideas/Feedback
TeamSupport
8.4
LiveAgent
8.8
Q&A
TeamSupport
8.4
LiveAgent
8.9
Reporting & Analytics
Social Monitoring
TeamSupport
Not enough data available
LiveAgent
8.7
Reporting
TeamSupport
8.3
LiveAgent
8.7
Dashboards
TeamSupport
8.6
LiveAgent
8.9
Platform
ITIL Compliance
TeamSupport
Not enough data available
LiveAgent
8.9
Mobile User Support
TeamSupport
7.4
LiveAgent
8.2
Customization
TeamSupport
8.4
LiveAgent
8.7
User, Role, and Access Management
TeamSupport
8.7
LiveAgent
8.7
Internationalization
TeamSupport
7.8
LiveAgent
8.8
Performance & Reliability
TeamSupport
8.7
LiveAgent
9.0
Integration APIs
TeamSupport
8.5
LiveAgent
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.1%
58.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.3%
12.1%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%

Reviewers' Industry

 
Computer Software
27.2%
Information Technology and Services
12.0%
 
Information Technology and Services
21.0%
Computer Software
6.8%
 
Internet
5.7%
Computer & Network Security
6.3%
 
Financial Services
4.4%
Internet
5.3%
 
Hospitality
3.6%
Retail
4.1%
 
Other
38.1%
Other
65.4%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

 
TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 Crowd User in Insurance

I don't like that you have to be logged in it for it to send a chime that someone has a question or needs something. Wish that it could be linked to something else you DO have to be in all day, like outlook or something that it would somehow connect with...

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.