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Compare TeamSupport vs Teamwork Desk

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comparison of TeamSupport vs. Teamwork Desk
based on data from user reviews. TeamSupport rates 4.3/5 stars with 496 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Starter
$7 per agent, per month (billed annually)
 
Enterprise
$65 / agent / month billed annually
Plus
$13 per agent, per month (billed annually)
 
Private Cloud
Custom Contact Us for Pricing
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 480 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 481 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 224 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 226 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 435 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 231 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 482 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.2%
3.1%
 
Computer Software
27.7%
Marketing and Advertising
25.0%
 
Information Technology and Services
20.7%
Information Technology and Services
20.5%
 
Internet
5.7%
Logistics and Supply Chain
6.8%
 
Financial Services
4.6%
Internet
6.8%
 
Hospitality
3.7%
Computer Software
6.8%
 
Other
37.6%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

Most Helpful Critical Review
Most Helpful Critical Review
Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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