Compare TeamSupport vs Teamwork Desk

See this comparison of TeamSupport vs. Teamwork Desk based on data from user reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Starter
$7 per agent, per month (billed annually)
 
Enterprise
$65 / agent / month billed annually
Plus
$13 per agent, per month (billed annually)
 
Private Cloud
Custom Contact Us for Pricing
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 461 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 462 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 217 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 218 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 418 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 223 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 463 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
3.1%
 
Computer Software
28.1%
Marketing and Advertising
25.0%
 
Information Technology and Services
21.9%
Information Technology and Services
20.5%
 
Internet
6.1%
Logistics and Supply Chain
6.8%
 
Financial Services
4.7%
Computer Software
6.8%
 
Hospitality
3.9%
Internet
6.8%
 
Other
35.4%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

G2 Crowd User in Public Relations and Communications

The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it. Teamwork is designed to improve...

Most Helpful Critical Review
Most Helpful Critical Review
Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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