Compare TeamSupport vs Teamwork Desk

See this comparison of TeamSupport vs. Teamwork Desk based on data from user reviews. TeamSupport rates 4.4/5 stars with 462 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Basic
$5 per agent, per month (billed annually)
 
Enterprise
$65 / agent / month billed annually
Pro
$20 per agent, per month (billed annually)
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 450 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 451 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 211 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 212 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 408 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 217 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 451 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.3%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.2%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
3.2%
 
Computer Software
28.3%
Marketing and Advertising
25.6%
 
Information Technology and Services
21.9%
Information Technology and Services
20.9%
 
Internet
6.0%
Computer Software
7.0%
 
Financial Services
4.6%
Internet
7.0%
 
Hospitality
4.0%
Publishing
4.7%
 
Other
35.1%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Andrew C.
User

The ability to quickly see project status and due dates.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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