Compare TeamSupport vs Track-It!

See this comparison of TeamSupport vs. Track-It! based on data from user reviews. TeamSupport rates 4.4/5 stars with 461 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 449 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 450 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 211 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 212 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 407 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 217 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 450 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.4%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.1%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
31.3%
 
Computer Software
28.2%
Information Technology and Services
13.8%
 
Information Technology and Services
21.9%
Hospital & Health Care
10.3%
 
Internet
6.0%
Utilities
5.7%
 
Financial Services
4.6%
Higher Education
5.7%
 
Hospitality
4.0%
Law Practice
5.7%
 
Other
35.2%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

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Yaniv R.
Administrator in Information Technology and Services

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate avatar
Kate from G2 Crowd

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