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Compare TeamSupport vs Track-It!

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comparison of TeamSupport vs. Track-It!
based on data from user reviews. TeamSupport rates 4.3/5 stars with 496 reviews. Track-It! rates 3.6/5 stars with 73 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 480 reviews)
7.9
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 481 reviews)
8.0
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 224 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 226 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 435 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 231 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 482 reviews)
5.9
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
56.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.2%
30.6%
 
Computer Software
27.7%
Information Technology and Services
14.0%
 
Information Technology and Services
20.7%
Hospital & Health Care
9.7%
 
Internet
5.7%
Higher Education
7.5%
 
Financial Services
4.6%
Utilities
5.4%
 
Hospitality
3.7%
Law Practice
5.4%
 
Other
37.6%
Other
58.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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