Compare TeamSupport vs Track-It!

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comparison of TeamSupport vs. Track-It!
based on data from user reviews. TeamSupport rates 4.3/5 stars with 484 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 471 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 472 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 220 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 222 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 427 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 227 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 473 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.1%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
31.9%
 
Computer Software
28.0%
Information Technology and Services
14.3%
 
Information Technology and Services
21.2%
Hospital & Health Care
9.9%
 
Internet
5.9%
Utilities
5.5%
 
Financial Services
4.5%
Higher Education
5.5%
 
Hospitality
3.8%
Law Practice
5.5%
 
Other
36.7%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Many features are good to a certain point but if you try to do anything a bit more sophisticated (ticket automation, more complex reports) it cannot be done within the tool

G2 Crowd User in Law Practice

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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