Compare TeamSupport vs Track-It!

See this comparison of TeamSupport vs. Track-It! based on data from user reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 461 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 462 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 217 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 218 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 418 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 223 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 463 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
30.9%
 
Computer Software
28.1%
Information Technology and Services
13.5%
 
Information Technology and Services
21.9%
Hospital & Health Care
10.1%
 
Internet
6.1%
Utilities
5.6%
 
Financial Services
4.7%
Higher Education
5.6%
 
Hospitality
3.9%
Law Practice
5.6%
 
Other
35.4%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

G2 Crowd User in Plastics

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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