Compare TeamSupport vs UseResponse

See this comparison of TeamSupport vs. UseResponse based on data from user reviews. TeamSupport rates 4.4/5 stars with 473 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Enterprise Package
$3000+ per solution
 
Enterprise
$65 / agent / month billed annually
Self-Hosted
$899 one-time fee
 
Private Cloud
Custom Contact Us for Pricing
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 461 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 462 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 217 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 218 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 418 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 223 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 463 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
14.3%
 
Computer Software
28.1%
Information Technology and Services
26.3%
 
Information Technology and Services
21.9%
Internet
10.5%
 
Internet
6.1%
Computer Software
10.5%
 
Financial Services
4.7%
Financial Services
10.5%
 
Hospitality
3.9%
Semiconductors
10.5%
 
Other
35.4%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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