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Compare TeamSupport vs UseResponse

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comparison of TeamSupport vs. UseResponse
based on data from user reviews. TeamSupport rates 4.3/5 stars with 496 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Enterprise Package
$3000+ per solution
 
Enterprise
$65 / agent / month billed annually
Self-Hosted
$899 one-time fee
 
Private Cloud
Custom Contact Us for Pricing
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 480 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 481 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 224 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 226 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 435 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 231 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 482 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.2%
13.3%
 
Computer Software
27.7%
Information Technology and Services
25.0%
 
Information Technology and Services
20.7%
Semiconductors
10.0%
 
Internet
5.7%
Internet
10.0%
 
Financial Services
4.6%
Higher Education
10.0%
 
Hospitality
3.7%
Financial Services
10.0%
 
Other
37.6%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

Michael S.
Administrator in Internet

Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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