Compare TeamSupport vs UseResponse

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comparison of TeamSupport vs. UseResponse
based on data from user reviews. TeamSupport rates 4.3/5 stars with 484 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Enterprise Package
$3000+ per solution
 
Enterprise
$65 / agent / month billed annually
Self-Hosted
$899 one-time fee
 
Private Cloud
Custom Contact Us for Pricing
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 471 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 472 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 220 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 222 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 427 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 227 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 473 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.1%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
14.3%
 
Computer Software
28.0%
Information Technology and Services
26.3%
 
Information Technology and Services
21.2%
Internet
10.5%
 
Internet
5.9%
Computer Software
10.5%
 
Financial Services
4.5%
Financial Services
10.5%
 
Hospitality
3.8%
Semiconductors
10.5%
 
Other
36.7%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Dhruvam N.
Administrator in Information Technology and Services

I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Many features are good to a certain point but if you try to do anything a bit more sophisticated (ticket automation, more complex reports) it cannot be done within the tool

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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