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Compare TeamSupport vs Vision Helpdesk

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comparison of TeamSupport vs. Vision Helpdesk
based on data from user reviews. TeamSupport rates 4.3/5 stars with 496 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Starter Help Desk
$12 per staff per mo billed annually
 
Enterprise
$65 / agent / month billed annually
Pro Help Desk Software
$20 per staff per mo billed annually
 
Private Cloud
Custom Contact Us for Pricing
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 480 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 481 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 224 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 226 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 435 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 231 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 482 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.2%
9.1%
 
Computer Software
27.7%
Non-Profit Organization Management
25.5%
 
Information Technology and Services
20.7%
Internet
14.5%
 
Internet
5.7%
Information Technology and Services
12.7%
 
Financial Services
4.6%
Individual & Family Services
5.5%
 
Hospitality
3.7%
Education Management
5.5%
 
Other
37.6%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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