Compare TeamSupport vs Vision Helpdesk

See this comparison of TeamSupport vs. Vision Helpdesk based on data from user reviews. TeamSupport rates 4.4/5 stars with 468 reviews. Vision Helpdesk rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Help Desk
$7 per staff per mo
 
Enterprise
$65 / agent / month billed annually
Satellite Desk
$14 per staff per mo
 
Private Cloud
Custom Contact Us for Pricing
Service Desk
$21 per staff per mo
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 456 reviews)
9.4
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 457 reviews)
9.3
(Based on 40 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 215 reviews)
8.9
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 216 reviews)
9.4
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 413 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 221 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 458 reviews)
9.7
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.4%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.3%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
10.0%
 
Computer Software
28.3%
Non-Profit Organization Management
20.4%
 
Information Technology and Services
21.8%
Internet
16.3%
 
Internet
6.1%
Information Technology and Services
14.3%
 
Financial Services
4.6%
Education Management
6.1%
 
Hospitality
4.0%
Individual & Family Services
6.1%
 
Other
35.2%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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