Compare TeamSupport vs Whatfix

See this comparison of TeamSupport vs. Whatfix based on data from user reviews. TeamSupport rates 4.4/5 stars with 462 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 450 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 451 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 211 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 212 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 408 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 217 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 451 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.3%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.2%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
16.7%
 
Computer Software
28.3%
Computer Software
28.9%
 
Information Technology and Services
21.9%
Information Technology and Services
15.8%
 
Internet
6.0%
Consumer Goods
10.5%
 
Financial Services
4.6%
Internet
7.9%
 
Hospitality
4.0%
Cosmetics
5.3%
 
Other
35.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

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Andrew L.
Administrator in Computer Software

As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

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Craig R.
Administrator in Individual & Family Services

Nothing at this stage. all has been good.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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