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Compare TeamSupport vs Whatfix

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comparison of TeamSupport vs. Whatfix
based on data from user reviews. TeamSupport rates 4.3/5 stars with 496 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 480 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 481 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 224 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 226 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 435 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 231 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 482 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.2%
18.9%
 
Computer Software
27.7%
Computer Software
29.2%
 
Information Technology and Services
20.7%
Information Technology and Services
18.8%
 
Internet
5.7%
Consumer Goods
10.4%
 
Financial Services
4.6%
Internet
6.3%
 
Hospitality
3.7%
Telecommunications
4.2%
 
Other
37.6%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

G2 Crowd User in Telecommunications

Translation Support and the delta part of the file when changes are done for the English File

Most Helpful Critical Review
Most Helpful Critical Review
Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

Darko G.
Administrator in Computer Software

Lack of possibility to include external CSS to modify the appearance of some widgets.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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