Compare TeamSupport vs Whatfix

See this comparison of TeamSupport vs. Whatfix based on data from user reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 461 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 462 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 217 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 218 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 418 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 223 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 463 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
18.2%
 
Computer Software
28.1%
Computer Software
33.3%
 
Information Technology and Services
21.9%
Information Technology and Services
14.3%
 
Internet
6.1%
Consumer Goods
9.5%
 
Financial Services
4.7%
Internet
7.1%
 
Hospitality
3.9%
Cosmetics
4.8%
 
Other
35.4%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Anthony C.
User in Banking

Easy to use with no training required. it has a strong support system that responses quickly in resolving queries issues. It has many features compared to other competitors that have been reviewed.

Most Helpful Critical Review
Most Helpful Critical Review
Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

G2 Crowd User in Consumer Services

Not too much customization with the free version

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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