Compare TeamSupport vs Whatfix

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comparison of TeamSupport vs. Whatfix
based on data from user reviews. TeamSupport rates 4.3/5 stars with 484 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 471 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 472 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 220 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 222 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 427 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 227 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 473 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.1%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
20.0%
 
Computer Software
28.0%
Computer Software
30.4%
 
Information Technology and Services
21.2%
Information Technology and Services
17.4%
 
Internet
5.9%
Consumer Goods
8.7%
 
Financial Services
4.5%
Internet
6.5%
 
Hospitality
3.8%
Cosmetics
4.3%
 
Other
36.7%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Many features are good to a certain point but if you try to do anything a bit more sophisticated (ticket automation, more complex reports) it cannot be done within the tool

Craig R.
Administrator in Individual & Family Services

Nothing at this stage. all has been good.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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