Compare TeamSupport vs Zendesk Support

See this comparison of TeamSupport vs. Zendesk Support based on data from user reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Zendesk Support rates 4.2/5 stars with 1041 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 461 reviews)
8.7
(Based on 957 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 462 reviews)
8.7
(Based on 961 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 217 reviews)
8.3
(Based on 470 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 218 reviews)
8.4
(Based on 488 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 418 reviews)
8.5
(Based on 807 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 223 reviews)
8.6
(Based on 455 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 463 reviews)
8.0
(Based on 955 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.2%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.4%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
15.4%
 
Computer Software
28.1%
Computer Software
19.9%
 
Information Technology and Services
21.9%
Information Technology and Services
14.8%
 
Internet
6.1%
Internet
11.6%
 
Financial Services
4.7%
Marketing and Advertising
5.9%
 
Hospitality
3.9%
Retail
3.2%
 
Other
35.4%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Team Support really needs an app! We do a lot of support over the weekend, and it would be great to have an app to review open tickets on, and submit tickets! We could help our customers so much more effectively. Also please improve the seach function....

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

Ask Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

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