Compare TeamSupport vs Zendesk

See this comparison of TeamSupport vs. Zendesk Support based on data from user reviews. TeamSupport rates 4.4/5 stars with 468 reviews. Zendesk Support rates 4.2/5 stars with 955 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 456 reviews)
8.7
(Based on 884 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 457 reviews)
8.6
(Based on 887 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 215 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 216 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 413 reviews)
8.5
(Based on 740 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 221 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 458 reviews)
7.9
(Based on 882 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.4%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.3%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.3%
15.1%
 
Computer Software
28.3%
Computer Software
20.1%
 
Information Technology and Services
21.8%
Information Technology and Services
14.2%
 
Internet
6.1%
Internet
12.2%
 
Financial Services
4.6%
Marketing and Advertising
6.5%
 
Hospitality
4.0%
Retail
3.1%
 
Other
35.2%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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