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Compare TeamSupport vs Zendesk Support

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comparison of TeamSupport vs. Zendesk Support
based on data from user reviews. TeamSupport rates 4.3/5 stars with 489 reviews. Zendesk Support rates 4.2/5 stars with 1,262 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 476 reviews)
8.7
(Based on 1,155 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 477 reviews)
8.7
(Based on 1,159 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 222 reviews)
8.3
(Based on 557 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 224 reviews)
8.4
(Based on 578 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 432 reviews)
8.5
(Based on 979 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 229 reviews)
8.5
(Based on 542 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 478 reviews)
7.9
(Based on 1,150 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.8%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
16.2%
 
Computer Software
27.7%
Computer Software
18.8%
 
Information Technology and Services
20.9%
Information Technology and Services
14.9%
 
Internet
5.8%
Internet
10.9%
 
Financial Services
4.7%
Marketing and Advertising
5.3%
 
Hospitality
3.7%
Telecommunications
3.4%
 
Other
37.2%
Other
46.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Zuzana B.
User in Information Technology and Services

The design (it's so 90s), user experience, the way the reports work. I still haven't found out how to track customers' satisfaction - is there such a feature.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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