Compare TeamSupport vs Zendesk Support

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comparison of TeamSupport vs. Zendesk Support
based on data from user reviews. TeamSupport rates 4.3/5 stars with 510 reviews. Zendesk Support rates 4.2/5 stars with 1,398 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 493 reviews)
8.8
(Based on 1,281 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 494 reviews)
8.7
(Based on 1,285 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 233 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 235 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 448 reviews)
8.5
(Based on 1,093 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 240 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 493 reviews)
7.8
(Based on 1,272 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.2%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.3%
16.3%
 
Computer Software
27.2%
Computer Software
18.0%
 
Information Technology and Services
20.7%
Information Technology and Services
15.3%
 
Internet
5.8%
Internet
10.5%
 
Financial Services
4.5%
Marketing and Advertising
4.9%
 
Hospitality
3.6%
Telecommunications
3.3%
 
Other
38.3%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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