Compare TeamSupport, Zendesk Support, and Help Scout

Pricing

 
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
Basic
$8
user/month
 
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
Standard
$15
user/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
Plus
$27
user/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.4
Ease of Use
Ease of Use
8.6
8.6
9.2
Ease of Setup
Ease of Setup
8.3
8.2
8.8
Ease of Admin
Ease of Admin
8.7
8.3
8.8
Quality of Support
Quality of Support
8.8
8.4
8.8
Ease of Doing Business With
Ease of Doing Business With
9.2
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
9.0
7.6
7.8
Meets Requirements
TeamSupport
8.6
Zendesk Support
8.6
Help Scout
8.4
Ease of Use
TeamSupport
8.6
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
TeamSupport
8.3
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
TeamSupport
8.7
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
TeamSupport
8.8
Zendesk Support
8.4
Help Scout
8.8
Ease of Doing Business With
TeamSupport
9.2
Zendesk Support
8.4
Help Scout
9.0
Product Direction (% positive)
TeamSupport
9.0
Zendesk Support
7.6
Help Scout
7.8

Features

Ticket and Case Management
Workflow
TeamSupport
8.4
Zendesk Support
8.5
Help Scout
8.2
Response Automation
TeamSupport
8.5
Zendesk Support
8.4
Help Scout
8.4
SLA Management
TeamSupport
8.4
Zendesk Support
8.1
Help Scout
Not enough data available
Attachments/Screencasts
TeamSupport
8.6
Zendesk Support
8.3
Help Scout
8.4
Ticket Collaboration
TeamSupport
8.8
Zendesk Support
8.6
Help Scout
8.8
Ticket creation user experience
TeamSupport
8.9
Zendesk Support
8.9
Help Scout
9.2
Ticket response user experience
TeamSupport
8.8
Zendesk Support
8.7
Help Scout
9.3
Knowledge Share
Knowledge Base
TeamSupport
8.2
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
TeamSupport
8.3
Zendesk Support
8.6
Help Scout
7.9
Community Forums
TeamSupport
7.9
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
TeamSupport
8.3
Zendesk Support
8.2
Help Scout
8.1
Interaction
Web Portals
TeamSupport
8.7
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
TeamSupport
8.4
Zendesk Support
8.5
Help Scout
8.0
Tickets and Tagging
TeamSupport
8.8
Zendesk Support
8.9
Help Scout
8.6
Live Chat
TeamSupport
8.4
Zendesk Support
8.5
Help Scout
6.4
Communication Channels
Customer Portal
TeamSupport
8.4
Zendesk Support
8.4
Help Scout
9.0
Email to Case
TeamSupport
8.9
Zendesk Support
8.8
Help Scout
9.2
Chat/Live Support
TeamSupport
8.4
Zendesk Support
8.4
Help Scout
6.9
Social Integration
TeamSupport
8.4
Zendesk Support
8.1
Help Scout
7.7
Call Center
Make, Receive, and Record Calls
TeamSupport
7.9
Zendesk Support
8.0
Help Scout
Not enough data available
Customer and Contacts Database
TeamSupport
8.6
Zendesk Support
8.1
Help Scout
7.5
Products and Version Tracking
TeamSupport
8.6
Zendesk Support
8.1
Help Scout
Not enough data available
Call Scripting
TeamSupport
Not enough data available
Zendesk Support
7.9
Help Scout
Not enough data available
Interactive Voice Response (IVR)
TeamSupport
Not enough data available
Zendesk Support
7.7
Help Scout
Not enough data available
Self Service/Community
Forums
TeamSupport
8.3
Zendesk Support
8.0
Help Scout
Not enough data available
Knowledge Base
TeamSupport
8.4
Zendesk Support
8.4
Help Scout
8.3
Ideas/Feedback
TeamSupport
8.4
Zendesk Support
8.1
Help Scout
9.2
Q&A
TeamSupport
8.4
Zendesk Support
8.2
Help Scout
9.7
Reporting & Analytics
Social Monitoring
TeamSupport
Not enough data available
Zendesk Support
7.9
Help Scout
Not enough data available
Reporting
TeamSupport
8.3
Zendesk Support
8.0
Help Scout
7.9
Dashboards
TeamSupport
8.6
Zendesk Support
8.1
Help Scout
8.1
Platform
ITIL Compliance
TeamSupport
Not enough data available
Zendesk Support
8.1
Help Scout
Not enough data available
Mobile User Support
TeamSupport
7.4
Zendesk Support
8.1
Help Scout
Not enough data available
Customization
TeamSupport
8.4
Zendesk Support
8.0
Help Scout
7.5
User, Role, and Access Management
TeamSupport
8.7
Zendesk Support
8.3
Help Scout
8.4
Internationalization
TeamSupport
7.8
Zendesk Support
8.2
Help Scout
8.1
Performance & Reliability
TeamSupport
8.7
Zendesk Support
8.5
Help Scout
9.4
Integration APIs
TeamSupport
8.5
Zendesk Support
8.4
Help Scout
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.1%
38.9%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
44.8%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.3%
16.4%
3.1%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.8%
Enterprise
16.4%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%

Reviewers' Industry

 
Computer Software
27.2%
Computer Software
17.9%
Computer Software
22.4%
 
Information Technology and Services
21.0%
Information Technology and Services
15.3%
Internet
18.8%
 
Internet
5.7%
Internet
10.2%
Information Technology and Services
8.2%
 
Financial Services
4.4%
Marketing and Advertising
4.9%
Marketing and Advertising
5.9%
 
Hospitality
3.6%
Telecommunications
3.3%
Hospital & Health Care
4.7%
 
Other
38.1%
Other
48.3%
Other
40.0%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.2%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos providedNo videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

Zendesk Support
No downloads provided
Help Scout
No downloads provided
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