Compare TeamSupport, Zendesk Support, and Zoho Desk

Pricing

 
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
FREE
$0
/agent/month
 
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.7
Ease of Use
Ease of Use
8.6
8.6
8.5
Ease of Setup
Ease of Setup
8.3
8.2
8.2
Ease of Admin
Ease of Admin
8.7
8.3
8.4
Quality of Support
Quality of Support
8.8
8.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.2
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
9.0
7.6
8.7
Meets Requirements
TeamSupport
8.6
Zendesk Support
8.6
Zoho Desk
8.7
Ease of Use
TeamSupport
8.6
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
TeamSupport
8.3
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
TeamSupport
8.7
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
TeamSupport
8.8
Zendesk Support
8.4
Zoho Desk
8.2
Ease of Doing Business With
TeamSupport
9.2
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
TeamSupport
9.0
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
TeamSupport
8.4
Zendesk Support
8.5
Zoho Desk
8.2
Response Automation
TeamSupport
8.5
Zendesk Support
8.4
Zoho Desk
8.3
SLA Management
TeamSupport
8.4
Zendesk Support
8.1
Zoho Desk
8.2
Attachments/Screencasts
TeamSupport
8.6
Zendesk Support
8.3
Zoho Desk
8.3
Ticket Collaboration
TeamSupport
8.8
Zendesk Support
8.6
Zoho Desk
8.6
Ticket creation user experience
TeamSupport
8.9
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
TeamSupport
8.8
Zendesk Support
8.7
Zoho Desk
8.5
Knowledge Share
Knowledge Base
TeamSupport
8.2
Zendesk Support
8.6
Zoho Desk
8.6
Searchable Articles
TeamSupport
8.3
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
TeamSupport
7.9
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
TeamSupport
8.3
Zendesk Support
8.2
Zoho Desk
8.3
Interaction
Web Portals
TeamSupport
8.7
Zendesk Support
8.6
Zoho Desk
8.4
Forum to Reponse
TeamSupport
8.4
Zendesk Support
8.5
Zoho Desk
8.4
Tickets and Tagging
TeamSupport
8.8
Zendesk Support
8.9
Zoho Desk
8.7
Live Chat
TeamSupport
8.4
Zendesk Support
8.5
Zoho Desk
8.5
Communication Channels
Customer Portal
TeamSupport
8.4
Zendesk Support
8.4
Zoho Desk
8.3
Email to Case
TeamSupport
8.9
Zendesk Support
8.8
Zoho Desk
8.7
Chat/Live Support
TeamSupport
8.4
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
TeamSupport
8.4
Zendesk Support
8.1
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
TeamSupport
7.9
Zendesk Support
8.0
Zoho Desk
8.3
Customer and Contacts Database
TeamSupport
8.6
Zendesk Support
8.1
Zoho Desk
8.3
Products and Version Tracking
TeamSupport
8.6
Zendesk Support
8.1
Zoho Desk
8.4
Call Scripting
TeamSupport
Not enough data available
Zendesk Support
7.8
Zoho Desk
8.2
Interactive Voice Response (IVR)
TeamSupport
Not enough data available
Zendesk Support
7.7
Zoho Desk
8.3
Self Service/Community
Forums
TeamSupport
8.3
Zendesk Support
8.0
Zoho Desk
8.3
Knowledge Base
TeamSupport
8.4
Zendesk Support
8.4
Zoho Desk
8.4
Ideas/Feedback
TeamSupport
8.4
Zendesk Support
8.1
Zoho Desk
8.3
Q&A
TeamSupport
8.4
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
TeamSupport
Not enough data available
Zendesk Support
7.9
Zoho Desk
8.4
Reporting
TeamSupport
8.3
Zendesk Support
7.9
Zoho Desk
8.3
Dashboards
TeamSupport
8.6
Zendesk Support
8.1
Zoho Desk
8.5
Platform
ITIL Compliance
TeamSupport
Not enough data available
Zendesk Support
8.1
Zoho Desk
8.4
Mobile User Support
TeamSupport
7.4
Zendesk Support
8.1
Zoho Desk
8.4
Customization
TeamSupport
8.4
Zendesk Support
8.0
Zoho Desk
8.3
User, Role, and Access Management
TeamSupport
8.7
Zendesk Support
8.3
Zoho Desk
8.4
Internationalization
TeamSupport
7.8
Zendesk Support
8.2
Zoho Desk
8.1
Performance & Reliability
TeamSupport
8.7
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
TeamSupport
8.5
Zendesk Support
8.4
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.1%
39.0%
71.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
44.7%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.3%
16.3%
5.9%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
Zoho Desk
Small-Business
71.7%
Mid-Market
22.4%
Enterprise
5.9%

Reviewers' Industry

 
Computer Software
27.2%
Computer Software
17.9%
Information Technology and Services
24.3%
 
Information Technology and Services
21.0%
Information Technology and Services
15.3%
Computer Software
10.8%
 
Internet
5.7%
Internet
10.3%
Marketing and Advertising
4.1%
 
Financial Services
4.4%
Marketing and Advertising
4.9%
Internet
4.0%
 
Hospitality
3.6%
Telecommunications
3.3%
Telecommunications
4.0%
 
Other
38.1%
Other
48.3%
Other
52.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
Zoho Desk

Downloads

Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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