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Compare TeamSupport vs Zoho Desk

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comparison of TeamSupport vs. Zoho Desk
based on data from user reviews. TeamSupport rates 4.3/5 stars with 494 reviews. Zoho Desk rates 4.3/5 stars with 781 reviews. Each product's score is calculated by real-time data from verified user reviews.

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TeamSupport
Zoho Desk
Add Product
TeamSupport
TeamSupport
4.3
Based on 494 reviews
Zoho Desk
Zoho Desk
4.3
Based on 781 reviews
 
Support Desk
$50 / agent / month billed annually
FREE
$0 /agent/month
 
Enterprise
$65 / agent / month billed annually
PROFESSIONAL
$12 /agent/month
 
Private Cloud
Custom Contact Us for Pricing
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 479 reviews)
8.7
(Based on 712 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 480 reviews)
8.7
(Based on 712 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 223 reviews)
8.3
(Based on 573 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 225 reviews)
8.6
(Based on 572 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 434 reviews)
8.3
(Based on 642 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 230 reviews)
8.6
(Based on 537 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 481 reviews)
8.9
(Based on 704 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.5%
72.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.3%
21.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.2%
6.2%
 
Computer Software
27.6%
Information Technology and Services
25.0%
 
Information Technology and Services
20.7%
Computer Software
11.0%
 
Internet
5.7%
Internet
4.4%
 
Financial Services
4.6%
Marketing and Advertising
4.1%
 
Hospitality
3.7%
Telecommunications
4.0%
 
Other
37.6%
Other
51.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
brandy M.
User in Education Management

The search bar sometimes does not pull up what I am looking for even though it is typed out correctly. I would like for some of the other Scroll tabs to be switched to SerachBars with so if I am trying to assign a ticket I can type out their name instead...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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