Compare TeamSupport vs Zoho Desk

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comparison of TeamSupport vs. Zoho Desk
based on data from user reviews. TeamSupport rates 4.3/5 stars with 484 reviews. Zoho Desk rates 4.3/5 stars with 650 reviews. Each product's score is calculated by real-time data from verified user reviews.

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TeamSupport
Zoho Desk
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TeamSupport
TeamSupport
4.3
Based on 484 reviews
Zoho Desk
Zoho Desk
4.3
Based on 650 reviews
 
Support Desk
$50 / agent / month billed annually
FREE
$0 /agent/month
 
Enterprise
$65 / agent / month billed annually
PROFESSIONAL
$12 /agent/month
 
Private Cloud
Custom Contact Us for Pricing
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 471 reviews)
8.7
(Based on 596 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 472 reviews)
8.6
(Based on 598 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 220 reviews)
8.4
(Based on 474 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 222 reviews)
8.6
(Based on 476 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 427 reviews)
8.3
(Based on 540 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 227 reviews)
8.6
(Based on 447 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 473 reviews)
8.8
(Based on 589 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.1%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
6.5%
 
Computer Software
28.0%
Information Technology and Services
25.6%
 
Information Technology and Services
21.2%
Computer Software
10.8%
 
Internet
5.9%
Telecommunications
4.4%
 
Financial Services
4.5%
Marketing and Advertising
4.2%
 
Hospitality
3.8%
Internet
4.0%
 
Other
36.7%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Many features are good to a certain point but if you try to do anything a bit more sophisticated (ticket automation, more complex reports) it cannot be done within the tool

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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