Compare TeamSupport vs Zoho Desk

See this comparison of TeamSupport vs. Zoho Desk based on data from user reviews. TeamSupport rates 4.4/5 stars with 479 reviews. Zoho Desk rates 4.3/5 stars with 573 reviews. Each product's score is calculated by real-time data from verified user reviews.

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TeamSupport
TeamSupport
Based on 479 reviews
Zoho Desk
Zoho Desk
Based on 573 reviews
 
Support Desk
$50 / agent / month billed annually
FREE
$0 /agent/month
 
Enterprise
$65 / agent / month billed annually
PROFESSIONAL
$12 /agent/month
 
Private Cloud
Custom Contact Us for Pricing
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 467 reviews)
8.6
(Based on 529 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 468 reviews)
8.6
(Based on 530 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.5
(Based on 220 reviews)
8.4
(Based on 420 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 221 reviews)
8.6
(Based on 423 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 423 reviews)
8.2
(Based on 477 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.3
(Based on 226 reviews)
8.6
(Based on 394 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 469 reviews)
8.9
(Based on 521 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
41.6%
72.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.2%
20.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
6.5%
 
Computer Software
27.6%
Information Technology and Services
26.5%
 
Information Technology and Services
21.5%
Computer Software
10.3%
 
Internet
6.0%
Marketing and Advertising
4.6%
 
Financial Services
4.6%
Telecommunications
4.3%
 
Hospitality
3.8%
Internet
4.2%
 
Other
36.5%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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