Compare Teamwork Desk vs Track-It!

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comparison of Teamwork Desk vs. Track-It!
based on data from user reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.1%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
31.9%
 
Marketing and Advertising
25.0%
Information Technology and Services
14.3%
 
Information Technology and Services
20.5%
Hospital & Health Care
9.9%
 
Logistics and Supply Chain
6.8%
Utilities
5.5%
 
Computer Software
6.8%
Higher Education
5.5%
 
Internet
6.8%
Law Practice
5.5%
 
Other
34.1%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Biotechnology

I like teamwork because it's easy to organize with tags and different folders. I love that auto updates to the status of a ticket can be set up.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

 
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Kate from G2 Crowd

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