Compare Teamwork Desk vs Track-It!

See this comparison of Teamwork Desk vs. Track-It! based on data from user reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.1%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
30.9%
 
Marketing and Advertising
25.0%
Information Technology and Services
13.5%
 
Information Technology and Services
20.5%
Hospital & Health Care
10.1%
 
Logistics and Supply Chain
6.8%
Utilities
5.6%
 
Computer Software
6.8%
Higher Education
5.6%
 
Internet
6.8%
Law Practice
5.6%
 
Other
34.1%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ted G.
User in Information Technology and Services

I love that it has everything I need. My tickets come in to the help desk any time someone contacts our support email. It also has a customer portal. The look and feel is great. I like the survey responses. I like the workflow process (triggers). The search...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

 
Ask Teamwork Desk a QuestionContact Teamwork DeskRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.